Live integration
Knowledge & productivity

Guru + Yuma AI integration

Connect Guru to Yuma AI and ground customer replies in the cards and folders your team has approved. Trusted company knowledge becomes immediately useful inside every relevant conversation.

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Connect selected Guru folders and cards to Yuma.
Ground relevant replies in approved company knowledge.
Give content owners a clear source to review and improve.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Make Guru knowledge available at answer time

Yuma can use the Guru folders and cards your team connects as trusted context for customer support. When a relevant question arrives, approved company knowledge becomes part of the response process. Customers receive useful guidance sooner, and agents spend less time searching across internal resources.

Features and benefits

Keep the source of truth close to the customer
Policies, product guidance, and operational answers change as a business grows. Guru gives teams a managed place to maintain that knowledge, while Yuma applies the connected content in customer conversations. This relationship helps support reflect the information your organization has chosen to trust.
Combine company knowledge with the situation
A correct document still needs to be applied to the customer’s specific question. Yuma pairs relevant Guru content with conversation and commerce context to shape a useful response. The result is more than a search result: it is guidance presented in your brand voice and connected to the shopper’s need.
Give agents confidence in automated answers
When teams know where Yuma’s guidance comes from, they can review and improve it more effectively. Complex cases can reach an agent with the customer’s intent and relevant knowledge already visible. Specialists focus on judgment and exceptions instead of repeating the same information discovery.
Start with curated, high-value Guru collections
Select folders or cards that answer frequent customer questions and have clear content owners. Confirm that the material is current, customer-appropriate, and easy to interpret. Review early conversations with those owners, then extend the knowledge scope as relevance and answer quality remain strong.
Connect internal knowledge with commerce service
Use Guru alongside Yuma Support AI and Shopify to combine trusted guidance, customer context, and ecommerce resolution. As Guru owners publish changes, support can reflect the updated guidance through the same managed knowledge process. That keeps customer-facing answers aligned with the teams responsible for product, policy, and operations content.

How to get started

How to get started with Guru

Connect Guru
We build your Handbook from past tickets
Go live on a share of tickets

Choose Guru folders or cards that answer high-volume customer questions and assign a content owner to each collection. Validate freshness and customer suitability, then review how Yuma applies the knowledge in real conversations.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.