Live integration
Reviews & loyalty

Trustpilot + Yuma AI integration

Connect Trustpilot to Yuma AI and turn public reviews into actionable support tickets with timely, on-brand replies and useful tagging. Customer feedback reaches the team ready for action.

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Turn supported Trustpilot reviews into actionable tickets.
Publish timely, brand-aligned replies to public feedback.
Tag review themes for routing and CX learning.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Bring Trustpilot reviews into the support operation

Yuma turns supported Trustpilot reviews into tickets your CX workflow can handle, closing the gap between public feedback and customer service. The review arrives as an actionable conversation rather than a separate reputation-management task, helping teams respond while the customer experience is still current.

Features and benefits

Reply in a way that serves two audiences
A Trustpilot response addresses the reviewer and every future shopper reading it. Yuma uses your voice and relevant context to create a timely, thoughtful reply that acknowledges the experience appropriately. Consistent public responses show that the brand listens and takes customer feedback seriously.
Organize review themes with useful tags
Yuma can tag Trustpilot tickets so teams can route and understand feedback more easily. Clear categorization helps urgent service issues reach the right owner and makes recurring themes visible over time. The review program becomes a source of structured CX learning, not simply a reply queue.
Escalate sensitive feedback with the original context
Some reviews deserve personal investigation or careful recovery. Those tickets can reach a specialist with the review, available customer context, and prior progress together. The agent can focus on the substance of the concern and craft the right next step instead of beginning with manual review collection.
Define public-response standards before scaling
Group Trustpilot reviews by sentiment, topic, and risk, then approve reply and escalation behavior for each. Align CX and brand stakeholders on tone, tagging, and recovery ownership. Reviewing full public responses early helps the team expand automation while protecting reputation and customer trust.
Connect public feedback with customer action
Use Trustpilot alongside Yuma Support AI and Shopify to link reviews, commerce context, and a responsive service workflow. This turns a public signal into both a customer response and an operational insight the wider business can learn from.

How to get started

How to get started with Trustpilot

Connect Trustpilot
We build your Handbook from past tickets
Go live on a share of tickets

Categorize recent Trustpilot reviews by topic, sentiment, and sensitivity. Approve a public reply standard and tagging plan for each group, then define the reviews that must reach a reputation or CX specialist.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.