Rivo | Integration with Yuma AI
Rivo is a retention platform built for Shopify Plus that covers loyalty, referrals, customer accounts, and memberships in a single product. The Loyalty product supports points, cashback, and VIP tiers, with full integration into Shopify Checkout. The Referrals product handles dedicated referral pages, in-account links, and fraud protection. Accounts personalizes the post-login customer experience, and Memberships powers paid and tiered VIP programs with early access and segmented checkout discounts. Rivo also includes wallet passes, gift cards, store credit, and wishlists. The platform has 150+ features, 50+ integrations including Klaviyo, Postscript, Gorgias, and Recharge, and an open API for full customization. Rivo is used by over 9,000 brands including HexClad, Ridge, Dr. Squatch, True Classic, Kitsch, Monos, Tuckernuck, BERO, Pit Viper, and Princess Polly, and reports more than $1.5 billion in revenue generated for brands using the platform.
Yuma & Rivo
Yuma AI integrates with Rivo to automate actions that let Yuma manage and look up loyalty data directly from a support conversation. When a customer reaches out about their points, rewards, or loyalty status, Yuma can take action on their behalf without a human agent needing to open Rivo separately. The available actions are:
Change Loyalty Points changes the loyalty points balance of a customer. This can be used to add or subtract points from a customer's account.
List Loyalty Points History lists the points event history for a customer in the loyalty program. The action returns all points earned, spent, or adjusted, with timestamps, reasons, and associated order IDs. It is useful for investigating refund-related point adjustments.
List Loyalty Redemptions lists all rewards redeemed by a customer in the loyalty program, including the discount codes generated from points redemptions.
Load Customer Loyalty Program Info retrieves the loyalty program info of a given customer, giving Yuma a snapshot of their points balance, tier, and program status.
Update Customer Loyalty Info updates a customer's loyalty profile. The action currently supports updating date of birth and/or loyalty status.
Yuma also connects with other loyalty and retention platforms including Smile.io and Recharge.
Key Features of Rivo
Loyalty with Points, Cashback, and VIP Tiers
Rivo's Loyalty product supports points, cashback, and VIP tiers as core program types. Merchants can set up tailored earning rules, design tiered programs, and integrate the program directly into Shopify Checkout so customers can redeem points and store credit at the point of sale.
Referrals
Rivo Referrals lets brands run referral programs with dedicated referral pages, in-account share links, post-purchase touchpoints, and built-in fraud protection. Referral activity ties back into the loyalty program so merchants can reward customers for bringing in new ones.
Accounts
Rivo Accounts replaces the standard Shopify customer account experience with a personalized account that handles customer settings, analytics, and post-login engagement. Accounts is compatible with Shopify's New Customer Accounts and supports login with Shop, Google, Apple, and authentication via Klaviyo.
Memberships
Rivo Memberships powers paid memberships and VIP programs with early access to drops, segmented discounts at checkout, and the ability to use store credit at checkout. The product is designed for brands that want to monetize loyalty directly through paid tiers.
Open Platform and Developer Toolkit
Rivo is a fully open platform with an API and a Rivo Developer Toolkit. According to Rivo, out-of-the-box tooling covers around 95% of merchant use cases, with the API enabling full customization for the remaining 5%. This makes Rivo a fit for technical teams that want deep customization on top of a turnkey loyalty product.
Why use Rivo?
Built for Shopify Plus at Scale
Rivo is positioned as a modern retention platform built specifically for Shopify Plus brands. The platform is Built for Shopify and embedded directly into Shopify, including checkout extensions and theme extensions, which means merchants do not need workarounds or external tooling to deploy loyalty across the customer journey.
Used by 9,000+ Brands Including Major DTC Names
Rivo is used by more than 9,000 brands, including HexClad, Ridge, Dr. Squatch, True Classic, Kitsch, Monos, Tuckernuck, BERO, Pit Viper, and Princess Polly. The customer base spans high-volume DTC brands that have selected Rivo specifically for retention at scale.
$1.5B+ in Revenue Generated for Brands
Rivo reports more than $1.5 billion in revenue generated for brands using the platform. For merchants evaluating retention software, this scale gives Rivo benchmark data and proof points across categories including apparel, beauty, food and beverage, and accessories.
Month-to-Month Billing and Modern Developer Toolkit
Rivo focuses on fair month-to-month billing agreements rather than long-term contracts, and pairs that with a modern developer toolkit. The combination is positioned for brands that want optionality, personalization, and the ability to extend the platform without being locked into a multi-year deal.
Getting Started with Rivo
To get started with Rivo, request a demo. For details on each product, see the pages on Loyalty, Referrals, Accounts, and Memberships. For pricing, see the Rivo pricing page. Developers can review the Rivo Developer Toolkit and the API reference. For customer stories, see Rivo case studies.
