Live integration
Reviews & loyalty

Rivo + Yuma AI integration

Connect Rivo to Yuma AI and answer loyalty questions with the customer’s points history and VIP context. Yuma can also make eligible point adjustments directly from support.

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Use Rivo points history and VIP tier in member replies.
Explain recent loyalty activity with account-specific context.
Make eligible point adjustments under approved rules.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Put the Rivo loyalty record in the conversation

Yuma can retrieve a customer’s Rivo points balance, history, and VIP tier when they ask about rewards. The reply is grounded in the member’s actual account rather than a generic program explanation. Customers get clarity quickly, and agents avoid searching the loyalty workspace for common questions.

Features and benefits

Explain how the points balance got there
A number alone rarely resolves a loyalty concern. Rivo history gives Yuma context to help explain recent earning or adjustment activity in plain language. The customer receives a more complete answer, while the team spends less time reconstructing how a balance changed across purchases and rewards activity.
Correct eligible balances from support
When your policy permits an adjustment, Yuma can update Rivo points and confirm the new outcome in your brand voice. This turns a missing-points complaint into a direct resolution and prevents a simple loyalty recovery from waiting behind more complex tickets.
Recognize the relationship behind the ticket
VIP tier and loyalty history can help support understand the customer’s broader connection to the brand. Yuma uses that context to communicate relevantly while following the same service rules you approve. A more informed response helps valued members feel seen during moments of friction.
Set clear adjustment governance
Define the reasons, limits, and evidence required for Rivo point changes, plus the cases that should reach a loyalty specialist. Test balance explanations and adjustment confirmations across representative histories. Strong controls let Yuma act quickly while preserving trust in the rewards program.
Connect loyalty service to commerce
Use Rivo with Yuma Support AI and Shopify to link points, member context, purchases, and customer resolutions. Faster loyalty help can turn a balance question into a positive reminder of the value the member has built with your brand over time. It also shows loyalty leaders which balance questions repeatedly interrupt the member journey.

How to get started

How to get started with Rivo

Connect Rivo
We build your Handbook from past tickets
Go live on a share of tickets

Group Rivo tickets by balance explanation, missing points, and adjustment request. Define evidence and limits for each point change, test representative histories, and approve the confirmation members should receive.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.