Live integration
Returns

iF Returns + Yuma AI integration

Connect iF Returns to Yuma AI to identify a shopper’s return, choose the appropriate return method, and create the shipping label from the support journey. Customers get a clear route back in fewer steps.

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Find the right return and bring its details into the reply.
Calculate available return methods using iF Returns context.
Create a return shipping label without a dashboard detour.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Take a return from question to shipping label

iF Returns gives Yuma the context and actions to move beyond explaining a policy. Yuma can find the customer’s return, review its details, determine the available return methods, and create the corresponding shipping label. The shopper receives a useful outcome in the same conversation instead of a series of instructions and dashboard handoffs.

Features and benefits

Match the route back to the request
Different items and return reasons can call for different methods. Yuma uses the relevant iF Returns information together with your rules to guide the customer toward an appropriate option. Clear explanations help shoppers understand what to do next, while the team avoids manually comparing each request with return-method criteria.
Keep label creation close to the customer
Generating a label is often the moment a return becomes actionable. With iF Returns connected, Yuma can bring that milestone directly into support and communicate it in your preferred tone. Customers can move forward promptly, and agents no longer need to copy details between the ticket, order record, and return workspace for every routine request.
Give specialists cleaner exception handoffs
When an unusual item, address, or policy question needs review, the available return details are already part of the conversation. Your specialist can understand the shopper’s goal and the path considered so far without beginning the investigation again. That shortens handling time while preserving human attention for decisions where it adds the most value.
Configure iF Returns around your policy decisions
Prioritize the products, return reasons, and shipping methods that account for most contacts. Align Yuma’s wording with your customer promise and identify the cases that should pause for an agent. A focused launch lets the team validate labels and customer instructions before extending automation to additional return paths.
Create a complete post-purchase journey
Use Yuma Support AI with iF Returns and automated return workflows to connect customer intent, return options, and label delivery.

How to get started

How to get started with iF Returns

Connect iF Returns
We build your Handbook from past tickets
Go live on a share of tickets

Select the iF Returns flows where customers most often need help choosing a method or obtaining a label. Set the product and policy guardrails, review the wording of each next step, and validate generated-label journeys before expanding to less common cases.

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Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.