iF Returns | Integration with Yuma AI
iF Returns is a returns management platform that uses AI to recover the value of returns and convert them into exchanges and new sales. The platform is built for enterprise ecommerce and is made up of modules for a fully personalized branded returns portal, exchanges and cross-selling incentives, gift cards, in-store returns with internal flow tracking, and reverse logistics with access to 100+ global carriers and warehouses. The platform is operated by iF returns, headquartered in Madrid, Spain, and is available on Shopify and other ecommerce platforms.
Yuma & iF Returns
Yuma AI integrates with iF Returns to automate actions that let Yuma manage returns directly from a support conversation. When a customer reaches out about a return or exchange, Yuma can take action on their behalf without a human agent needing to open iF Returns separately. The available actions are:
Create Full iF Return Label creates a full return label for all items in an order using iF Returns.
Create Partial iF Return Label (Item Level) creates a return label for one or more specific items from an order using iF Returns, leaving the rest of the order intact.
Load Order Returns retrieves the returns associated with a given order, giving Yuma visibility into what has been returned and the current status of each return.
Search Return & Exchange searches for a return in the iF Returns system, giving Yuma the ability to look up specific returns or exchanges when a customer asks about their status.
Yuma also connects with other returns platforms including Loop Returns, ReturnGO, and Baback.
Key Features of iF Returns
Branded Returns Portal
iF Returns provides a fully personalized returns portal that merchants can embed as a widget on their store, configure per client or country, and use to drive a consistent post-purchase experience. The portal can show different return and refund options depending on the customer or market.
Exchanges, Cross-Selling, and Gift Cards
The platform incentivizes exchanges, cross-selling, and gift card refunds in the returns flow. By presenting the full product catalog inside the portal, iF Returns lets customers swap a returned item for something else or apply the credit toward a new purchase.
In-Store Returns and Omnichannel Tracking
For merchants with physical retail locations, iF Returns supports in-store returns and tracks internal flows. This unifies online and offline returns inside a single platform and can be used to drive footfall and engagement at the brand's stores.
Automated Refunds and Customer Service Tools
iF Returns can automate refunds based on triggers, including refunding once the carrier marks the return as shipped or once the merchant validates the return. The platform also provides full traceability of the returns process to support customer service teams.
Developer Tools and APIs
iF Returns offers a JavaScript SDK to render the returns portal inside a web app, an iOS SDK for native mobile integration, REST APIs for managing returns and exchanges, and webhooks for events including return.created, return.scheduled, return.cancelled, and return.expired.
Why use iF Returns?
Built for Enterprise Returns at Scale
iF Returns positions itself as an omnichannel returns management platform for enterprise. The combination of carrier breadth, drop-off network size, and module depth (portal, exchanges, in-store, logistics, analytics) is designed for retailers handling significant return volume rather than small Shopify stores.
Returns as a Sales Driver
The platform's design pushes exchanges, cross-sells, and gift cards inside the returns flow, with the goal of recovering revenue from returns rather than processing refunds by default. iF Returns describes this as transforming returns into retained customers and new sales.
Configurable Per Country and Client
Merchants can configure return rules, refund options, and portal experiences differently per country or per client segment. This is useful for international operations where local regulations, carrier preferences, and customer expectations differ.
Getting Started with iF Returns
To get started with iF Returns, visit the iF Returns website or the Shopify App Store listing. Developers can access the iF Returns developer documentation for SDKs, API references, and webhook details.
