Redo Returns | Integration with Yuma AI
Redo Returns is an e-commerce returns and claims platform that helps brands offer a premium return experience without absorbing the cost. The platform is free for brands, with Redo covering the cost of return labels through an optional return coverage fee offered to customers at checkout. The platform serves 3,500+ brands and includes a fully branded, self-service returns portal with product-level analytics that help merchants identify return trends and reduce return rates over time. Redo integrates with Shopify, Salesforce CommerceCloud, BigCommerce, and custom sites, and connects with ERP systems like NetSuite for financial reconciliation. The platform also supports in-store returns through Shopify POS and handles returns for orders placed through TikTok Shop.
Yuma & Redo Returns
Yuma integrates with Redo Returns and performs 2 autonomous actions to retrieve return and exchange information directly in customer support conversations. When a customer reaches out about a return, Yuma can look up the details without a human agent needing to open Redo separately. The available actions include:
Load Order Returns retrieves the returns associated with a given order, giving Yuma visibility into any active or past return requests and their current status.
Search Return & Exchange searches for a return in the system, allowing Yuma to find return and exchange records and provide the customer with up-to-date information.
Yuma also connects with other returns platforms including Loop Returns, Happy Returns, and ReturnGO.
Key Features of Redo Returns
Free Returns Portal for Brands
Redo's returns portal is free for merchants. Instead of charging brands a subscription fee, Redo offers optional return coverage to customers at checkout, and Redo covers the cost of return labels. This model allows brands to provide a premium return experience without adding to their operating costs.
AI-Powered Exchange Recommendations
Redo's AI exchange agent analyzes the customer, return reasons, and product catalog to recommend the right exchange at the right moment. As a customer goes through the return flow, the AI analyzes the reasons and suggests a new product, increasing exchange rates and retaining more revenue.
AI Return Review Agent
Redo's AI reviews images, customer history, and policy rules to recommend, approve, or deny returns and claims. This reduces manual effort, increases accuracy, and ensures every decision aligns with the merchant's policies.
Serial Return Fraud Detection
Redo's fraud detection system analyzes each customer's return history and behavior patterns to identify repeat abusers before a return is approved. Merchants can configure fraud detection thresholds by price point and product type, and flagged returns can be automatically held for review or denied based on policy settings.
Instant Exchanges
Redo supports instant exchanges, allowing merchants to ship replacement items to customers immediately after an exchange request is approved, before the original item has been received. An authorization hold is placed on the customer's payment method to protect the merchant.
Product-Level Return Analytics
Redo provides analytics at the product and variant level, surfacing return reason trends so merchants can identify common issues, improve products based on direct customer feedback, and reduce return rates over time.
Why use Redo Returns?
Free for Brands
Redo's coverage model means merchants pay nothing for the returns portal or return labels. This makes Redo accessible to brands of all sizes without adding a line item to their operating budget.
Turns Returns into Retained Revenue
With AI exchange recommendations, bonus store credit incentives, and instant exchanges, Redo is designed to convert refund requests into exchanges, keeping revenue inside the store rather than returning it to the customer.
Broad Platform and Channel Support
Redo integrates with Shopify, Salesforce CommerceCloud, BigCommerce, and custom sites. The platform also supports in-store returns through Shopify POS, orders from TikTok Shop, and multi-currency stores with geographic routing for international returns.
Used by 3,500+ Brands
Redo serves 3,500+ brands across categories including fashion, beauty, food and beverage, and outdoor. Brands using Redo include Cuts, ASRV, Cozy Earth, Portland Leather, GLD, and Popflex.
Getting Started with Redo Returns
To get started with Redo Returns, visit the Redo website or the returns and claims product page. To explore pricing, see the pricing page. For integrations, visit the integrations directory. For support, visit the help center.
