Live integration

Stay AI

Yuma AI integrates with Stay AI to search, cancel, skip, reschedule and change subscription frequency directly from a support ticket without opening Stay AI.

May 13, 2026

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Why teams connect Stay AI to Yuma

Live customer, order, and platform data inside every response.
Autonomous actions mapped to your helpdesk and ecommerce workflows.
Brand-safe escalation when a case needs human review.

Overview

Stay AI | Integration with Yuma AI

Stay AI is a Shopify subscription platform built for direct-to-consumer brands. The platform covers subscriber acquisition, retention, and churn prevention, with tools including AI-powered cancellation flows (RetentionEngine), automated winback campaigns, and customizable subscriber journeys (ExperienceEngine). Stay AI provides a no-code, drag-and-drop customer portal where subscribers can swap products, skip deliveries, and manage their subscription experience. The platform integrates with 100+ tools in the Shopify ecosystem and has completed 500+ migrations from other subscription platforms, moving tens of millions of subscribers. Stay AI is used by brands including OLIPOP, Magic Spoon, Momofuku, ARMRA, Vita Coco, and Cann.

Yuma & Stay AI

Yuma integrates with Stay AI and performs 5 autonomous actions to manage subscriptions directly in customer support conversation. When a customer reaches out about their subscription, Yuma can take action on their behalf without a human agent needing to open Stay AI separately. The available actions include:

Search Subscription searches for a subscription by email address, giving Yuma visibility into a customer's active subscription and its current status.

Cancel Subscription cancels a subscription in the system.

Change Subscription Frequency changes how often a subscription renews and ships.

Reschedule Subscription Delivery to a Specific Date changes the next charge date of a subscription to a date specified by the customer.

Skip Subscription Delivery skips the next scheduled delivery for a subscription.

Yuma also connects with other subscription platforms including Recharge and Skio.

Key Features of Stay AI

AI-Powered Cancellation Flows (RetentionEngine)

Stay AI's RetentionEngine uses AI to optimize cancellation flows with self-optimizing surveys and targeted retention offers presented when a subscriber attempts to cancel. The system learns over time which offers are most effective at saving at-risk subscribers.

Automated Winback Campaigns

Stay AI automates reactivation campaigns for churned subscribers using AI to determine optimal timing for winback emails. The goal is to bring back former subscribers who have already cancelled.

Customizable Subscriber Journeys (ExperienceEngine)

ExperienceEngine lets merchants create promotions and experiences across the subscriber lifecycle, including free gifts, digital punch cards, and loyalty rewards that trigger based on milestones or behaviour.

No-Code Customer Portal

Stay AI provides a drag-and-drop customer portal that merchants can customize without technical expertise. Subscribers can swap products in and out of bundles, manage deliveries, and interact with features like a dynamic product carousel and in-portal banners for add-ons.

Smart Dunning for Failed Payment Recovery

Stay AI includes proactive smart dunning tools to recover revenue lost to failed payments from expired or declined cards.

Why use Stay AI?

Retention-First Subscription Platform

Stay AI is built specifically around reducing churn and increasing subscriber lifetime value. The platform's core tools (RetentionEngine, WinbackEngine, ExperienceEngine) are each focused on a different stage of the retention lifecycle, from preventing active cancellations to winning back churned subscribers.

500+ Migrations Completed

Stay AI has completed over 500 migrations from other subscription platforms, moving tens of millions of subscribers. The migration service is handled by a dedicated team and is designed to avoid revenue loss or downtime during the transition.

100+ Integrations with Shopify Ecosystem Tools

Stay AI integrates with 100+ technology partners in the Shopify ecosystem, allowing merchants to connect their subscription program with their existing marketing, support, and analytics tools.

Used by Leading DTC Brands

Stay AI is used by brands including OLIPOP, Magic Spoon, Momofuku, ARMRA, Vita Coco, Cann, and Beekeepers Naturals across categories like food and beverage, health and wellness, beauty, and CBD.

Getting Started with Stay AI

To get started with Stay AI, visit the Stay AI website or the platform overview page. To explore pricing, see the pricing page. For migrations from another subscription platform, see the migration page. Developers can access the Stay AI API documentation.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

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FAQ

Why Yuma AI for your e-commerce store?

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

What are Yuma AI capabilities?

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

Yuma AI integrates with Redo Returns to pull return and exchange data into support tickets so Yuma can resolve return questions without leaving the helpdesk.

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Why e-commerce leaders love their Yuma experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Final step

Ready to automate your customer service?

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