Resolve Checkout Champ requests while the customer is present
Yuma brings Checkout Champ purchase and subscription context into support, then helps complete the action the customer requested. Eligible subscriptions can be paused, reactivated, cancelled, or adjusted without making an agent relay the request between systems. The shopper gets a clear result while their intent is fresh, creating a noticeably faster service experience.
Give delivery timing more flexibility
A customer may still love the product but need a different cadence. Yuma can help change frequency or move the next charge according to your policies, turning a potential cancellation into an option that better fits the subscriber. Clear confirmation of the new timing reduces follow-up and helps the customer feel in control of the relationship.
Handle money moments with care
Discount and refund conversations affect trust. With Checkout Champ connected, Yuma can apply an eligible discount or refund a purchase while explaining the outcome in your brand voice. Customers receive a useful resolution rather than a promise that another team will respond later, and agents are freed from many repetitive billing tasks.
Keep every action tied to the right purchase
Before making a change, Yuma uses the relevant purchase or subscription record and the customer’s request as context. This keeps communication specific and gives your team a clean history of what the shopper wanted and what happened. Exceptions can still move to an agent with the situation already organized for review.
Launch with the Checkout Champ actions you trust
Define the conditions for schedule changes, pauses, discounts, cancellations, and refunds, then prioritize the request types with the largest volume. Tune confirmations to your brand and test the paths on representative records. Once outcomes match your standards, expand across more subscriber journeys and channels.
Connect billing action with autonomous support
Pair Checkout Champ with Yuma Support AI and billing automation to turn subscriber intent into an immediate, well-explained resolution.
