Live integration
Returns

yayloh + Yuma AI integration

Connect yayloh to Yuma AI and answer “where is my refund?” with the shopper’s real return status, item by item. Customers get a clear answer, and your team skips another dashboard lookup.

Get integration Book a demo

Find yayloh returns by order number or customer email.
Explain return status and item-level processing in shopper-friendly language.
Share the refund method and any refusal reason without an agent lookup.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Turn “where is my refund?” into a specific answer

Return follow-ups are some of the most repetitive tickets a fashion brand gets. Yuma looks up the return in yayloh using the order number or the email on the conversation, reads its current status, and replies with what has happened and what comes next. No generic policy recap, no waiting for an agent to open another tab.

Features and benefits

Explain progress item by item
Shoppers often send back part of an order. Yuma reads whether each returned item has been processed and on what date, so it can tell a customer that two items are refunded and one is still being checked, instead of a vague “your return is in progress”.
Be clear about how the money comes back
Yuma brings the requested or chosen refund method into the reply, whether that is a refund to the original payment, store credit or another outcome your yayloh setup supports. Customers know what to expect and when, which takes the pressure off follow-up tickets.
Handle refused items with care
When a returned item falls outside your policy, yayloh records why. Yuma can pass that reason on with the tone your Handbook defines, and escalate to your team when the situation calls for a human decision. Hard conversations stay consistent and on-brand.
Find the return even without an order number
Not every customer has their order number handy. Yuma can search recent yayloh orders by the customer’s email, match the right return and answer from there, so the shopper can skip digging through their inbox first.
Keep agents for the exceptions
Routine status checks resolve on their own, which frees your team for disputes, damaged items and policy exceptions. Yuma reads return details and leaves every return in yayloh exactly as your team set it, so your returns team stays in control of every decision.
Connect returns with customer care
Combine yayloh with Yuma Support AI, Shopify and the returns automation use case to move post-purchase conversations from uncertainty to a clear next step.

How to get started

How to get started with yayloh

Connect yayloh
We build your Handbook from past tickets
Go live on a share of tickets

Connect your yayloh account with your Yuma team in a short setup step. Define how Yuma should explain each return status, refund method and refusal reason in your Handbook, validate the answers on representative orders, then widen coverage.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.