Turn “where is my refund?” into a specific answer
Return follow-ups are some of the most repetitive tickets a fashion brand gets. Yuma looks up the return in yayloh using the order number or the email on the conversation, reads its current status, and replies with what has happened and what comes next. No generic policy recap, no waiting for an agent to open another tab.
Explain progress item by item
Shoppers often send back part of an order. Yuma reads whether each returned item has been processed and on what date, so it can tell a customer that two items are refunded and one is still being checked, instead of a vague “your return is in progress”.
Be clear about how the money comes back
Yuma brings the requested or chosen refund method into the reply, whether that is a refund to the original payment, store credit or another outcome your yayloh setup supports. Customers know what to expect and when, which takes the pressure off follow-up tickets.
Handle refused items with care
When a returned item falls outside your policy, yayloh records why. Yuma can pass that reason on with the tone your Handbook defines, and escalate to your team when the situation calls for a human decision. Hard conversations stay consistent and on-brand.
Find the return even without an order number
Not every customer has their order number handy. Yuma can search recent yayloh orders by the customer’s email, match the right return and answer from there, so the shopper can skip digging through their inbox first.
Keep agents for the exceptions
Routine status checks resolve on their own, which frees your team for disputes, damaged items and policy exceptions. Yuma reads return details and leaves every return in yayloh exactly as your team set it, so your returns team stays in control of every decision.
Connect returns with customer care
Combine yayloh with Yuma Support AI, Shopify and the returns automation use case to move post-purchase conversations from uncertainty to a clear next step.
