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Mondial Relay

Mondial Relay is a France-based parcel delivery company founded in 1997 and now part of the InPost Group. It operates over 9,000 Lockers and thousands of Points Relais® across France, with additional coverage in Belgium, Netherlands, Luxembourg, Spain, and Portugal, and serves thousands of e-commerce merchants. Yuma AI natively integrates with Mondial Relay as a tracking provider. Once connected, Yuma automatically pulls live shipment status from Mondial Relay when a customer asks about their order, with no per-workflow setup required.

April 16, 2026

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Why teams connect Mondial Relay to Yuma

Live customer, order, and platform data inside every response.
Autonomous actions mapped to your helpdesk and ecommerce workflows.
Brand-safe escalation when a case needs human review.

Overview

Mondial Relay | Integration with Yuma AI

Mondial Relay is a France-based parcel delivery company founded in 1997 and focused on e-commerce parcel distribution across France and Western Europe. The company built its service around the Points Relais® out-of-home delivery model, where parcels are delivered to partner retailers such as local shops, press kiosks, florists, and supermarkets, giving recipients a convenient place to pick up and return orders. Mondial Relay now operates over 9,000 Lockers in France alongside thousands of Points Relais® locations, and the service is used by thousands of e-commerce merchants including Vinted, Leboncoin, H&M, ASOS, Amazon.fr, Cdiscount, and Decathlon.

Yuma & Mondial Relay

Mondial Relay integrates with Yuma as a package tracking provider. Once the connection is in place, Yuma automatically uses Mondial Relay as a tracking source whenever a shipment is carried by them. When a customer asks about their order or shipment, Yuma pulls the latest tracking status from Mondial Relay and includes that information directly in its response. No manual configuration is required per workflow, and agents and customers get accurate, real-time delivery updates without anyone needing to open the Mondial Relay tracker separately. Pair it with Yuma to automate WISMO responses with live tracking links included.

Key Features of Mondial Relay

9,000+ Lockers and an Extensive Points Relais® Network

Mondial Relay operates over 9,000 Lockers in France, having tripled its Locker network in less than three years. These are complemented by thousands of Points Relais® hosted by neighbourhood businesses such as press kiosks, florists, and supermarkets. 80% of Lockers are accessible 24 hours a day, 7 days a week, giving recipients flexibility to collect or send parcels without time constraints.

Delivery Across France and Western Europe

Mondial Relay delivers across France, Belgium, Netherlands, Luxembourg, Spain, and Portugal. Merchants selling into these markets can offer Points Relais® and Locker pickup options to their customers across multiple countries.

Points Relais® and Lockers for Deliveries and Returns

Each Points Relais® and Locker location serves as both a delivery and a drop-off point. Recipients can collect their parcels at a location of their choice and use the same network to return items with a prepaid label, which gives merchants a built-in reverse logistics channel.

Home Delivery

Mondial Relay also offers home delivery in France and Europe as a complement to its out-of-home network. Home delivery starts from €4.99 for parcels in France, with delivery times of 3 to 5 business days. This lets merchants offer Points Relais®, Locker, and home delivery options at checkout.

Web Service API for E-Commerce Integration

Mondial Relay publishes an official Web Service for connecting merchant platforms with its systems. The latest publicly documented version is V-5.12 (September 2024), available on the Mondial Relay website. The Web Service covers shipment creation, label generation, and tracking status lookups.

Why use Mondial Relay?

Large Out-of-Home Network in France

With over 9,000 Lockers and thousands of Points Relais® across France, Mondial Relay operates one of the country's largest out-of-home parcel delivery networks. For merchants selling into France, this means a pickup or Locker location within reach of most customers and a strong checkout option for buyers who prefer out-of-home delivery.

Trusted by Thousands of E-Commerce Merchants

Mondial Relay is used by thousands of e-commerce merchants, including brands like Vinted, Leboncoin, H&M, ASOS, Amazon.fr, Cdiscount, and Decathlon. The scale of its merchant base reflects a carrier network built around the operational needs of online retailers.

Out-of-Home Delivery at Competitive Cost

Delivering to a Points Relais® or Locker consolidates the last mile into a single drop-off location, which is typically more cost-efficient than individual home deliveries. This makes Mondial Relay a common choice for merchants shipping small and mid-sized parcels where shipping cost is a meaningful share of margin.

Part of the InPost Group

Since 2021, Mondial Relay has been part of InPost, one of Europe's largest automated parcel locker operators. Being inside the InPost Group connects Mondial Relay to a broader European logistics organisation while the Mondial Relay brand and network continue to operate in their core markets.

Getting Started with Mondial Relay

To get started with Mondial Relay, visit the Mondial Relay website or the about page for company information. Developers can request access to the Mondial Relay Web Service and review the official Web Service documentation (V-5.12, September 2024) for tracking, labelling, and shipment endpoints.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

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FAQ

Why Yuma AI for your e-commerce store?

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

What are Yuma AI capabilities?

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

With Shipup’s live delivery data wired into Yuma AI, customers get branded status updates while the AI resolves “where’s my package”, files a carrier claim, or tweaks a return—without your team diving into dashboards. The integration sweeps up tracking from 110+ carriers, keeps Shopify or Magento tickets current, and records the wins on a realtime board, freeing agents for conversations that build loyalty instead of locating boxes.

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Why e-commerce leaders love their Yuma experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

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