ReturnGO | Integration with Yuma AI
ReturnGO is a post-purchase platform for e-commerce stores that streamlines returns, exchanges, order tracking, shipping, warranties, and return coverage. The platform is designed to help merchants turn returns from a cost center into a revenue opportunity by offering alternatives to refunds, including in-store exchanges with Shop Now incentives, upsells, and store credit. ReturnGO is trusted by 2,700+ brands, including Decathlon, Crocs, Under Armour, Alo Yoga, Forever 21, Blundstone, Steve Madden, and Rockport. The platform features Edge, a self-service return portal with an upgraded UX/UI that handles complex return scenarios, and integrates with any e-commerce stack including 3PL providers, ERP systems, helpdesks, and loyalty programs. ReturnGO is SOC 2 certified for enterprise-grade security and has a strong sustainability focus, helping merchants reduce the environmental impact of returns.
Yuma & ReturnGO
Yuma integrates with ReturnGO and performs 2 autonomous actions to retrieve return and exchange information directly in customer support conversations. When a customer reaches out about a return, Yuma can look up the details without a human agent needing to open ReturnGO separately. The available actions include:
Load Order Returns retrieves the returns associated with a given order, giving Yuma visibility into any active or past return requests and their current status.
Search Return & Exchange searches for a return in the system, allowing Yuma to find return and exchange records and provide the customer with up-to-date information.
Yuma also connects with other returns platforms including Loop Returns, Happy Returns, and Redo Returns.
Key Features of ReturnGO
Self-Service Return Portal (Edge)
ReturnGO's Edge portal provides customers with an intuitive self-service return and exchange experience. The portal features an upgraded UX/UI design that handles complex scenarios, allowing customers to initiate returns and exchanges without contacting support.
In-Store Exchanges with Shop Now
ReturnGO allows customers to exchange products directly in store with a Shop Now experience that includes incentives and upsells. This turns the return flow into a shopping experience, encouraging customers to exchange rather than request a refund.
Return Guard (Return Coverage)
ReturnGO offers Return Guard, a return coverage option that shifts the cost of returns to shoppers at checkout. This generates a new revenue stream for merchants while giving customers the confidence that their purchase is protected.
Automated Workflows
ReturnGO automates post-purchase workflows, allowing merchants to tailor return policies to their needs no matter how complex. The platform handles creating, processing, and managing RMAs at scale with configurable rules and automation.
Shipping with Top Carriers
ReturnGO integrates with top shipping carriers, directly or via aggregators, providing return shipping labels with multi-carrier options.
SOC 2 Certified Security
ReturnGO is SOC 2 certified, providing enterprise-grade security for merchants managing returns and handling customer data.
Why use ReturnGO?
Turns Returns into Revenue
ReturnGO is built to retain revenue through in-store exchanges, Shop Now incentives, and upsells.
Sustainability-Driven Returns
ReturnGO offers environmentally responsible alternatives to traditional returns, helping merchants reduce the carbon footprint of their returns process.
Works with Any E-Commerce Stack
ReturnGO integrates with any e-commerce stack, including 3PL providers, ERP systems, helpdesks, loyalty programs, and shipping carriers. The platform supports any carrier, any platform, and any country through its API and prebuilt integrations.
Trusted by 2,700+ Brands
ReturnGO is used by 2,700+ brands worldwide, including Decathlon, Crocs, Under Armour, Alo Yoga, Forever 21, Blundstone, Steve Madden, and Rockport, spanning fashion, footwear, health, and consumer goods.
Getting Started with ReturnGO
To get started with ReturnGO, visit the ReturnGO website or the returns product page. To explore pricing, see the pricing page. For integrations, visit the integrations directory.
