Live integration

Yotpo

Yotpo keeps shoppers coming back with points, tiers and referral perks; Yuma AI makes that loyalty engine self‑driving. When a customer asks about points or wants to redeem a coupon, the agent never has to tab over—Yuma pulls Yotpo data live, issues rewards, tweaks tiers or logs referrals and then replies in your voice. One install ties Shopify, Gorgias or Zendesk into the loop, and a dashboard shows how many tickets and dollars the automation has returned.

June 23, 2025

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Why teams connect Yotpo to Yuma

Live customer, order, and platform data inside every response.
Autonomous actions mapped to your helpdesk and ecommerce workflows.
Brand-safe escalation when a case needs human review.

Yotpo | Integration with Yuma AI

Yotpo is a retention marketing platform for e-commerce businesses that offers customer engagement and loyalty through customized rewards and referral programs. It provides a variety of campaigns and reward offerings, including coupons, discounts, and more, making it a valuable tool for e-commerce businesses looking to incentivize repeat purchases. Yotpo is a popular choice for e-commerce stores on Shopify and other major e-commerce platforms and works with major help desks, especially Gorgias and Zendesk.

Yuma & Yotpo

Yuma seamlessly integrates with Yotpo to offer automation across your ecosystem. Integrating with Yotpo enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Yotpo. Essentially, you don't need a human to do mundane tasks like opening Yotpo and looking for information, then fetching it to resolve tickets. All that can be performed end-to-end by Yuma AI. By utilizing Yotpo's loyalty and referral solutions and Yuma's AI automation, you can ensure that every customer interaction is an opportunity to strengthen loyalty, encourage referrals, and drive revenue.

Key Features

Loyalty Campaigns

Launch out-of-the-box campaigns that reward customers when they do valuable actions like - leaving reviews, follows on social media and, of course, purchases.

Diverse and Customized Reward offerings

Yotpo Loyalty offers tailored rewards such as coupons and discounts to incentivize repeat purchases and enhance customer engagement.

Referral Programs

Yotpo facilitates referral programs to encourage customers to refer friends, driving customer acquisition and loyalty.

Tier-based programs

Launch different programs for different customer tiers. Create tiers based on spend, purchases, referrals, or points.

Customer Segmentation

Yotpo allows businesses to segment customers based on number of referrals, last purchase date, VIP tier, points balance, etc

Reporting & Insights

Yotpo provides analytics and reporting tools to track loyalty program performance, customer engagement, and ROI.

Why use Yotpo?

Boost Engagement

Enhance customer engagement with personalized loyalty and referral programs.

Drive Retention

Increase customer retention by rewarding loyalty and fostering a sense of community.

Maximize Revenue

Leverage loyalty programs to incentivize repeat purchases and referrals, boosting revenue.

Customizable and Scalable

Choose from pre-built loyalty tiers or create your own, set up rewards for specific actions, and customize the look and feel of the loyalty program to match their brand.

Getting Started with Yotpo

Integrating Yotpo into your platform like Shopify is straightforward. You can learn how to connect it to your e-commerce platform here. They also offer extensive support guides and developer documentation.

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Integration

Shipup

With Shipup’s live delivery data wired into Yuma AI, customers get branded status updates while the AI resolves “where’s my package”, files a carrier claim, or tweaks a return—without your team diving into dashboards. The integration sweeps up tracking from 110+ carriers, keeps Shopify or Magento tickets current, and records the wins on a realtime board, freeing agents for conversations that build loyalty instead of locating boxes.

Jun 23, 2025

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Why e-commerce leaders love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Final step

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