Bring Yotpo loyalty history into member support
Yuma can retrieve the customer’s Yotpo points balance and history when a rewards question arrives. The response is grounded in the member’s actual activity, helping customers understand what they earned and giving agents a faster path to the source of a balance concern.
Correct eligible point balances promptly
When your program rules allow an adjustment, Yuma can update Yotpo points and confirm the outcome in the conversation. A quick, transparent correction protects trust in the loyalty experience and keeps routine missing-points cases from consuming specialist time.
Use product reviews as customer context
Yotpo also brings product review data into the broader support picture. Review themes can help Yuma understand what buyers say about an item and enrich relevant product answers. Official product knowledge remains the foundation, while customer evidence adds nuance where it is useful.
Turn review interactions into responsive service
Supported Yotpo review conversations can enter the service workflow, giving Yuma the opportunity to respond in your brand voice. Feedback that needs investigation can move to a person with the review and customer context attached, connecting reputation care with practical CX follow-through.
Govern loyalty actions and review replies separately
Define evidence and limits for point adjustments, then create distinct voice and escalation rules for review responses. Test both journeys across representative loyalty histories and customer feedback. Separate controls help the integration deliver speed while preserving the integrity of each Yotpo program.
Connect loyalty, reviews, and commerce
Pair Yotpo with Yuma Support AI and Shopify to link member activity, product feedback, purchases, and customer resolutions. Bringing these two Yotpo surfaces into support gives CX teams a wider view of the relationship: what the member has earned, what buyers say about products, and where a timely response can protect loyalty. It also helps loyalty and reputation teams learn from the service moments surrounding member activity and customer feedback.
