Live integration
Reviews & loyalty

Yotpo + Yuma AI integration

Connect Yotpo to Yuma AI and bring loyalty points history plus product-review context into support. Yuma can correct eligible point balances and respond to review-driven conversations.

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Use Yotpo points history in account-specific loyalty answers.
Adjust eligible point balances under approved program rules.
Bring product reviews into relevant customer conversations.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Bring Yotpo loyalty history into member support

Yuma can retrieve the customer’s Yotpo points balance and history when a rewards question arrives. The response is grounded in the member’s actual activity, helping customers understand what they earned and giving agents a faster path to the source of a balance concern.

Features and benefits

Correct eligible point balances promptly
When your program rules allow an adjustment, Yuma can update Yotpo points and confirm the outcome in the conversation. A quick, transparent correction protects trust in the loyalty experience and keeps routine missing-points cases from consuming specialist time.
Use product reviews as customer context
Yotpo also brings product review data into the broader support picture. Review themes can help Yuma understand what buyers say about an item and enrich relevant product answers. Official product knowledge remains the foundation, while customer evidence adds nuance where it is useful.
Turn review interactions into responsive service
Supported Yotpo review conversations can enter the service workflow, giving Yuma the opportunity to respond in your brand voice. Feedback that needs investigation can move to a person with the review and customer context attached, connecting reputation care with practical CX follow-through.
Govern loyalty actions and review replies separately
Define evidence and limits for point adjustments, then create distinct voice and escalation rules for review responses. Test both journeys across representative loyalty histories and customer feedback. Separate controls help the integration deliver speed while preserving the integrity of each Yotpo program.
Connect loyalty, reviews, and commerce
Pair Yotpo with Yuma Support AI and Shopify to link member activity, product feedback, purchases, and customer resolutions. Bringing these two Yotpo surfaces into support gives CX teams a wider view of the relationship: what the member has earned, what buyers say about products, and where a timely response can protect loyalty. It also helps loyalty and reputation teams learn from the service moments surrounding member activity and customer feedback.

How to get started

How to get started with Yotpo

Connect Yotpo
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Go live on a share of tickets

Create separate Yotpo launch plans for loyalty questions and review conversations. Set point-adjustment evidence and limits, approve public response standards, and test each workflow with its responsible team.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.