Yuma AI expands beyond CX with Sales AI, a new FAQ widget driving revenue growth for E-commerce brands

Boston, September 25, 2025 — Yuma AI announces the launch of Sales AI today, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increase conversions.

Yuma AI’s support platform has automated over 5 million customer queries for leading brands since 2023. For 2 years, we watched a pattern repeat. A lot of "support" messages were really pre-sale questions that should be answered right on the product page, not through support channels. So we built Sales AI for shoppers to answer their burning questions right on the PDP, boosting Revenue per Visitor and AOV by up to 18% and 4% respectively.

Watch the 1 min demo

‍

Better interactions lead to higher conversions

Installed in just 2 clicks, Sales AI leverages real-time shopper behavior and brand knowledge to answer questions and recommend products, directly on the product page. Early adopters report up to 6% increase in conversion rates.

One early partner, Parachute Home, credits the product with improving both customer experience and revenue.

Our shoppers love the interactive FAQ widget. They get answers fast, and on desktop, in one A/B test, we saw our Revenue Per Visitor increase +18% and our Average Order Value +4% - Mehdi Ait Oufkir, CEO of Parachute Home.

Beyond conversions, improved customer knowledge

On the merchant side, on top of boosting revenue, Sales AI helps merchants discover what important information is missing about products that’s preventing conversions. Sales AI is designed to anticipate questions that are in the shopper’s mind and answer them before they become blockers.

It comes with a powerful dashboard that measures performance via A/B test comparisons. Merchants can also access a conversations panel that displays every interaction within the widget, including which conversations led to a purchase, which triggered an add-to-cart, and which resulted in a bounce. Detailed metrics such as items sold and total revenue generated from these conversations make it easy for brands to track ROI and optimize performance.

“Sales AI is the logical next step in our mission,” said Guillaume Luccisano, CEO and Founder of Yuma AI. “We’re trailblazers in support automation, but merchants keep telling us how often those conversations ended in sales. Sales AI makes that capability available to every shopper, on every page, turning browsers into buyers, and leading to deeper customer understanding.”

As far as Sales AI, here's the TL;DR:

• Increase your Shopify store's Conversion Rate (CR) by up to 6%; boost AOV and Revenue per visitor.
• AI powered Product-FAQ-widget tailored to your brand; that auto-improves based on performance data.
• Clear path to customer conversion by answering most burning questions.
• Discover brand-new shopper insights, like what’s preventing conversions.
• 2 clicks to install, no setup time required. Works with any A/B test tools.

About Yuma AI

Founded in 2023, Yuma AI builds advanced AI Agents for e-commerce. Its products, Support AI, Chat AI, and now Sales AI, seamlessly integrate with merchants’ stacks to automate support, enhance customer experience, and drive revenue growth. Hundreds of merchants across the U.S. and Europe trust Yuma to scale operations and improve CSAT, revenue, and profitabiliy.

‍