Yuma.ai, a leader in AI-powered customer support automation for e-commerce, is excited to announce its newest integration with Front, the customer communication platform trusted by 9,000 brands.
San Francisco, May 31st, 2025
Yuma.ai, a leader in AI-powered customer support automation for e-commerce, is excited to announce its newest integration with Front, the customer communication platform trusted by 9,000 brands such as Uber Freight, Better.com, Lydia, or GoDaddy. This integration brings the full power of Yuma’s automation capabilities into Front’s collaborative inbox, enabling businesses to streamline support workflows, reduce response times, and deliver consistent, high-quality service across every channel.
AI Automation Meets Team Collaboration
Front is known for its intuitive, team-centric approach to managing customer communication across email, chat, SMS, and more. With the Yuma.ai integration, support teams using Front can now automate responses to common inquiries, such as order status, delivery updates, product availability, and returns, directly within their shared inbox.
This means faster resolutions, reduced workload for agents, and a support experience that feels both efficient and personal. Whether it’s pre-sale guidance or post-purchase care, Yuma helps merchants handle more inquiries in less time without compromising on quality or tone.
A Smarter, Scalable Approach to E-Commerce CX
By uniting Front’s collaborative workspace with Yuma’s Agentic AI, businesses gain a powerful edge:
- Seamless support automation across channels
- Fewer escalations and faster replies
- Consistent, brand-aligned messaging
- Actionable insights to improve automation over time
Merchants can now automate over 50% of their ticket volume while retaining complex or sensitive cases for human agents. It’s the best of both worlds: AI where it matters most, and humans where they’re needed most.
About Yuma AI
Yuma AI is a pioneering provider of AI-powered customer service automation for e-commerce. Seamlessly integrating with platforms like Zendesk, Gorgias, Shopify, BigCommerce, and now Front, Yuma automates over 50% of customer inquiries for leading merchants. With industry-leading accuracy and performance-based pricing, Yuma empowers brands to deliver faster responses, elevate customer satisfaction, and optimize support operations at scale.
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