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Pause subscriptions in back-office tools without an API

For subscription tools Yuma can't reach by API, it pauses the subscription in the interface with the right reason code and a retention note.

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Ticket: Please pause for a month

Nina · Coffee subscriber

Yuma is working

  1. Open subscription tool
  2. Pause with reason code
  3. Add retention note

Why slow pauses turn into cancellations

A pause request handled slowly often turns into a cancellation. If your subscription platform has no API Yuma can call, or runs on a custom setup, that pause has been a manual job, and the subscriber waits while it sits in the queue.

How Yuma pauses it in the interface

With Web Actions, Yuma does it in the interface, exactly as your team would: find the subscriber, pause with the right reason code and add a retention note. You record the pause once, Yuma learns the steps, and your subscription playbook calls the action when a request comes in.

If your platform has a supported integration, Yuma uses that instead. See how it handles skips, swaps, pauses and cancellations through an integration.

Illustrative example

A few weeks away, not a cancellation

A coffee subscriber is travelling for a few weeks and asks to stop deliveries. As the playbook says, Yuma offers a pause instead of a cancellation. The customer accepts, and Yuma pauses the subscription in the brand's custom portal with the reason travel and a note for the retention team.

Benefits

  • 01Speed

    Paused while they wait

    Pauses happen fast, before frustration turns into a cancellation.

  • 02Retention

    Saves the subscriber

    When your playbook offers a pause first, customers who only need a break stay subscribed.

  • 03Accuracy

    Reason codes, every time

    Every pause carries the right reason code, and cases your playbook doesn't cover go to your team.

  • 04Coverage

    Any subscription tool

    Works on custom and legacy systems, with every run logged step by step with screenshots.

Step by step

  1. 01

    Record a pause

    Pause a subscription once in your tool while recording, or upload a written procedure.
  2. 02
    Connect the action to your pause playbook, including when to offer a pause first.
  3. 03

    Test with a dry run

    Yuma walks every step and stops before saving, so no subscription changes.
  4. 04

    Publish

    The action goes live once the test run passes.
  5. 05

    Run and audit

    Yuma pauses subscriptions as requests arrive, and you check each run from the ticket.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

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Subscription pauses FAQs

Where a supported subscription integration exists, Yuma uses it. Web Actions are for tools without one, including custom portals.

Final step

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