Order status, returns, exchanges, billing issues, subscription changes and common product questions, with actions taken in Shopify and your helpdesk, not just replies.
Use cases
Support AI use cases from the frontlines of ecommerce
From WISMO to returns to subscription changes, see how Yuma handles the workflows that fill your queue.
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Popular
Return request
Sarah · Order #4821
Resolved
- Check order and return policy
- Create return label
- Send label and confirm refund
Resolved in 42s, no agent
14 Support AI use cases
- Support AI
Automate order status updates (WISMO) with tracking links
Answer every where is my order question with live carrier tracking and delivery dates pulled from Shopify.
Orders · ShippingView use case - Support AI
Automate product exchanges for size or color
Swap size or color in Shopify and send the return label, so the shopper never has to place a new order.
ExchangesView use case - Support AI
Resolve billing issues and payment failures automatically
Explain charges, retry failed payments and issue refunds in your payment tools, without an agent stepping in.
BillingView use case - Support AI
Instantly process returns and refunds with zero agent time
Check the policy, create the return label and confirm the refund in one reply, with zero agent time.
Returns · RefundsView use case - Support AI
Monitor customer satisfaction with survey-based feedback
Send a short survey after each conversation and track satisfaction by topic, channel and agent.
QualityView use case - Support AI
Track automation health with real-time status updates
See how automation is performing as it happens, with alerts when a workflow needs attention.
ReportingView use case - Support AI
Send proactive post-purchase check-ins
Yuma reaches out after key order events by email or SMS, answering questions before they turn into tickets or returns.
Outbound · Post-purchaseView use case - Support AI
Warn customers about shipping delays before they ask
When your systems flag a delay, Yuma tells affected customers first, with a clear new date and what you'll do about it.
Outbound · ShippingView use case - Support AI
File carrier claims in portals without an API
Yuma opens the carrier portal in a real browser, fills in the claim with the order details and evidence, and submits it.
Web Actions · ShippingView use case - Support AI
Update stock in internal tools without an API
When a ticket reveals a stock problem, Yuma finds the SKU in your back-office tool and corrects it, even with no API.
Web Actions · OperationsView use case - Support AI
Pause subscriptions in back-office tools without an API
For subscription tools Yuma can't reach by API, it pauses the subscription in the interface with a reason code and note.
Web Actions · SubscriptionsView use case - Support AI
Automate subscription changes: skip, swap, pause or cancel
Yuma handles subscription requests end to end in your subscription platform, and offers a pause or swap before a cancellation.
SubscriptionsView use case - Support AI
Edit or cancel orders before they ship
Address fixes, item swaps and cancellations are done in Shopify straight from the ticket, before the order leaves the warehouse.
OrdersView use case - Support AI
Resolve Instagram and Facebook DMs like any other ticket
Private messages on Instagram and Facebook get the same order lookups, actions and policies as email, with no separate inbox.
Social DMs · OrdersView use case Don't see your workflow?
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