Do I need a different product for each use case?

No. Support, Sales, Social, Chat and Voice run on one agent with one Handbook, so a policy you write once applies on every channel.

Can Yuma handle workflows that aren't listed here?

Yes. Most brands automate their own SOPs with Flows. If a step needs a system without an API, Web Actions can run it in a real browser.

How long does it take to go live?

Most brands are live within a week.

Which helpdesks and platforms does this work with?

Gorgias, Zendesk, Kustomer, Gladly, Re:amaze and more, plus Shopify. See all integrations →

Use cases

Voice AI use cases from the frontlines of ecommerce

From WISMO to returns to subscription changes, see how Yuma handles the workflows that fill your queue.

Popular

Return request

Sarah · Order #4821

Resolved

Check order and return policy
Create return label
Send label and confirm refund

Resolved in 42s, no agent

4 Voice AI use cases

Voice AI
Update or cancel orders during live phone calls
Yuma answers your phone line, finds the caller's order and changes it in your backend while they're still on the call.
Orders · VoiceView use case
Voice AI
Answer “where is my order” calls with live tracking
Yuma picks up order status calls, finds the order and tells the caller exactly where their parcel is, around the clock.
Orders · ShippingView use case
Voice AI
Cover nights and weekends with an AI phone agent
Keep your team on the phones during business hours and let Yuma answer every call after they log off.
Coverage · VoiceView use case
Voice AI
Hand off phone calls to your team with full context
When a call needs a person, Yuma transfers it or turns it into a ticket, so nobody asks the customer to repeat themselves.
Escalation · VoiceView use case
Don't see your workflow?
Most brands automate their own SOPs with Flows and Handbooks. Tell us what your team handles and we'll show you how Yuma runs it.
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See it live at real brands

All customer stories →

Questions about use cases

Order status, returns, exchanges, billing issues, subscription changes and common product questions, with actions taken in Shopify and your helpdesk, not just replies.

Final step

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Join 110+ ecommerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

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Deploy across channels

Voice AI use cases from the frontlines of ecommerce

Update or cancel orders during live phone calls

Answer “where is my order” calls with live tracking

Cover nights and weekends with an AI phone agent

Hand off phone calls to your team with full context

Don't see your workflow?

See it live at real brands

How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

How Petlibro Achieved 79% Automation and Saves 20% Annually with Yuma AI

How Clove Achieved 3x ROI, 70% AI Automation, and 25% Cost Savings in Just 3 Months with Yuma AI

Questions about use cases

Ready to automate your customer service?