Cover nights and weekends with an AI phone agent

Why after-hours calls become Monday's backlog

Most ecommerce phone lines close when the team goes home, but customers keep calling, often with the most urgent problems. Missed calls become voicemails, voicemails become Monday's backlog, and some of those customers simply buy elsewhere before anyone calls them back.

• Calls spike in the evening and at weekends
• Voicemails rarely say enough to act on
• The most urgent problems wait the longest

How Yuma covers the phone when your team is off

You decide when Yuma Voice answers: after hours, at weekends, or for a share of calls while you build trust. Your team stays on the phone during the hours you choose.

When Yuma answers, it resolves what your Handbook allows, such as order status, address fixes, cancellations and subscription changes, with the change made in your backend during the call. Anything else becomes a clean ticket with the recording and transcript attached, so your team starts the day with context instead of voicemails. The Voice launch post covers setup and handoffs.

Benefits

• Saturday, 22:40Answered

  Order status sharedAddress fixedCall transcribed

  01Availability

  Every call answered

  No voicemail and no queue outside business hours. Yuma picks up with your greeting.

• Can I cancel my order?YumaDone, your refund is on its way.Solved on a Sunday

  02Resolution

  Solved, not stored

  Callers get the change made while they're on the line, instead of a voicemail returned on Monday.

• Order status, Sat 22:40AutoDamaged item, Order #7012Your teamAddress fixed, Sun 09:15Auto

  03Focus

  Clean Monday mornings

  Unresolved calls arrive as tickets with the recording and transcript, so your team starts with context.

• One Handbook

  04Reach

  One number, every market

  One number and one Handbook can serve every market you sell in, in your callers' languages.

Step by step

1. 01

   Set hours

   Choose when Yuma answers: after hours, at weekends, or a share of calls during rollout.
2. 02

   Answer

   Yuma picks up with your greeting, with no queue and no phone menu.
3. 03

   Resolve

   It handles what your Handbook allows, with the change made in your backend.
4. 04

   Hand off

   Anything else becomes a ticket with the recording and transcript attached.
5. 05

   Review

   Your team reviews every call, its recording and its transcript the next morning.