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Support AI

Update stock in internal tools without an API

When a ticket reveals a stock problem, Yuma finds the SKU in your back-office tool and corrects it, even if that tool never had an API.

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Ticket: Item shown in stock, not shipped

Leo · Order #7310

Yuma is working

  1. Open back-office tool
  2. Find SKU and correct count
  3. Save and note on ticket

Why stock problems reach support

Some support problems are really operations problems. When a ticket shows an item listed as in stock that the warehouse can't find, someone has to fix the count, or the next customers hit the same wall. That fix usually lives in an internal tool with no API.

  • The ticket gets answered, the count stays wrong
  • Fixing it means a login and a hand-off to ops
  • More orders come in for stock that isn't there

How Yuma fixes the count

Web Actions let Yuma work in any web tool your team can reach, from warehouse dashboards to the internal back office nobody built an API for. Record the correction once, or upload a written procedure. Yuma learns the steps and which values change on each run.

When a matching ticket arrives, your playbook calls the action. Yuma opens the tool, finds the SKU, corrects the count and saves the change. Every run is logged with screenshots and linked to the ticket that triggered it.

Illustrative example

A jacket that was never really in stock

A customer is told their jacket can't ship because it's out of stock, even though the store showed it as available. Yuma apologises in line with your out of stock policy, then opens the inventory tool and sets the SKU to zero so nobody else orders it. The ticket shows exactly what changed.

Benefits

  • 01Speed

    Fixed at the source

    The count is corrected while the ticket is still open, not days later by someone in ops.

  • 02Deflection

    Fix the cause, not the ticket

    Once the count is right, the next customer can't order stock that isn't there.

  • 03Control

    Drafts until a test passes

    Actions stay drafts until a test run passes, and anything that blocks a run is reported to your team.

  • 04Visibility

    Every change is traceable

    Each run links back to the conversation that caused it, with a screenshot of every step.

Step by step

  1. 01

    Record the correction

    Fix a stock count once in your tool while recording, or upload a written procedure.
  2. 02

    Define when it runs

    Choose which playbook calls the action and for which kind of ticket.
  3. 03

    Test in a dry run

    A test run walks every step and stops before saving, so nothing changes.
  4. 04

    Publish

    The action joins your Handbook procedures once the test passes.
  5. 05

    Audit every run

    Check each change, step by step with screenshots, from the ticket that triggered it.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

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Stock corrections FAQs

Actions only run where your playbook calls them, and every run is logged with screenshots, so you can see exactly what changed.

Final step

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  • No engineering needed
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