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Ask Claude about your support operation

Connect Yuma to Claude and ask about tickets, automation rates and configuration in the same chat as the other tools you already use.

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Claude: Tickets with orders over $200?

ShopifyCX lead · Claude

Yuma is working

  1. Query Yuma through MCP
  2. Join with Shopify order data
  3. Return list with links

Why support questions span many tools

CX leaders already work across too many dashboards. When a question spans support data and something else, like a spreadsheet, a CRM or Shopify, the answer usually means a stack of exports and a pivot table, and it's out of date by the time it's ready.

How Yuma connects to Claude

The Claude MCP integration connects your Yuma account to Claude through the Model Context Protocol, an open standard for connecting AI assistants to other apps. Ask Claude for metrics, why an automation rate changed this week, how a ticket was handled or how something is configured, and combine the answer with Shopify, Google Sheets or any other tool connected to Claude.

Claude is built for quick questions and work across tools. For deep analysis, visual reports and building automations, Ask Yuma in the dashboard is the better place.

Illustrative example

A Monday question across two tools

On Monday a CX lead asks Claude for every ticket this week from a customer who also placed a large Shopify order. Claude pulls from Yuma and Shopify in one answer. She then asks for a short summary for the leadership update, in the same chat.

Benefits

  • 01Speed

    Answers in one chat

    Get the answer where you're already working, without opening the Yuma dashboard.

  • 02Clarity

    Plain language, no exports

    Ask why a number moved and get an answer grounded in your actual setup.

  • 03Focus

    Cross-tool answers

    Combine Yuma data with Shopify, spreadsheets, your CRM or any other tool connected to Claude.

  • 04Access

    Available to all merchants

    Every Yuma merchant can connect, with no setup beyond linking the account.

Step by step

  1. 01

    Connect Yuma to Claude

    Link your Yuma account to Claude through MCP.
  2. 02

    Ask your question

    Ask about tickets, metrics or configuration in plain words.
  3. 03

    Combine with other tools

    Bring in Shopify, Google Sheets or any other tool connected to Claude.
  4. 04

    Go deeper in Ask Yuma

    Switch to Ask Yuma in the dashboard to build or change automations.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

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Yuma in Claude FAQs

Metrics such as automation rates, CSAT trends and volume, how a specific ticket was handled and why, how your setup is configured, and why performance changed this week.

Final step

Ready to automate your customer service?

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