Skip to content

Yuma platform

Get a weekly product defect report automatically

Ask Yuma searches your tickets, pulls the photos customers sent, and builds a defect report for your product team every week.

Book a demoAll Yuma platform use cases →

Schedule: Every Monday 9:00

CX lead · Ask Yuma

Yuma is working

  1. Search last week's tickets
  2. Group defects by product
  3. Export PDF with photos

Why defects get noticed too late

Your support inbox is the best early warning system for product problems, but nobody has time to read it all. Defects get noticed when the returns pile up, weeks after the first customer wrote in. By then the batch has shipped and the reviews are in.

  • Defect reports hide among routine tickets
  • The photos sit in individual conversations
  • Product teams hear about it too late

How Ask Yuma builds the report

Ask Yuma searches your tickets, groups the defect reports by product, pulls the images customers sent and produces a downloadable PDF. Ask for any week, or schedule the report weekly so it's ready without anyone asking.

The PDF is built for sharing beyond support: with your product team, your quality team or your manufacturers. You can also ask follow-up questions about any defect in plain words.

Illustrative example

A sole that started to come away

A footwear brand opens its Monday defect report and sees a cluster of complaints about soles coming away on one model, with the photos customers sent and the words they used. The product team pauses the batch before it reaches more customers and sends the PDF to the factory.

Benefits

  • 01Speed

    Catch defects early

    Spot product issues in tickets before they show up as a wave of returns.

  • 02Evidence

    Proof included

    Each defect comes with the photos and words of the customers who reported it.

  • 03Focus

    Zero manual tagging

    Yuma reads and groups the tickets, so your team reviews trends instead of tagging conversations.

  • 04Visibility

    Shared with product

    Customer feedback reaches the people who can fix the product, as a PDF they can pass on.

Step by step

  1. 01

    Ask for a report

    Ask Yuma for a defect report for the period you choose.
  2. 02

    Review the defects

    Check the defects grouped by product, with examples and photos.
  3. 03

    Schedule it weekly

    Set the report to run every week so it's ready without anyone asking.
  4. 04

    Share the PDF

    Download the PDF and pass it to your product or quality team.
  5. 05

    Act early

    Spot trends while they're small and fix them before the returns arrive.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

Book a demo

30-day free trial · Live within a week

Defect reports FAQs

Yes. It pulls the images customers attached to their tickets into the report.

Final step

Ready to automate your customer service?

Join 110+ ecommerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

Book a demo
  • 30-day free trial
  • No engineering needed
  • Deploy across channels