Zendesk + Yuma AI

Klaviyo

Klaviyo is a marketing automation platform that allows e-commerce brands to foster customer relationships through personalized email, SMS, mobile push notifications, and more. Klaviyo works with major e-commerce platforms like Shopify and major help desks like Gorgias and Zendesk.

Yuma & Klaviyo

Yuma integrates with Klaviyo to offer automation across your ecosystem. The Integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Klaviyo. Essentially, you don't need a human to do mundane tasks like opening Klaviyo and looking for information, then fetching it to resolve tickets. All that can be performed end-to-end by Yuma AI.

Key Features

Automated Flows: Create automatic flows for customer journeys using any mix of email, SMS and push notifications.

Segmentation: Target users with conditions and data like view/purchase history, promo usage, location, email/SMS/push engagement.

Mobile Push Notifications: Reach customers directly on their phones beyond Email and SMS, fostering immediate engagement and lasting connection.

Capture Customer Reviews: Amplify your brand's trust by collecting and showcasing customer reviews across your marketing channels using Klaviyo.

Benchmarking: Compare your digital marketing performance with similar businesses.

Why use Klaviyo?

Email, SMS, and Mobile Push all in one: Klaviyo allows businesses to send email, SMS, and mobile push marketing messages through a single platform. Utilize dynamic content and personalization to send rich messages that drive conversions.

Enhanced Customer Engagement: Keep your brand top of mind with campaigns and automated flows designed to maintain high customer engagement levels.

Unified Customer Data built for E-commerce: Klaviyo's platform unifies data from various sources, enabling hyper-personalized marketing strategies.

Extensive Support: Klaviyo boasts extensive support for their customers, which is always a great thing to have.

Getting Started with Klaviyo

Thanks to their comprehensive support content, getting started with Klaviyo in your e-commerce ecosystem is fairly easy. Klaviyo Academy is a great place to start if you’re interested in learning about Klaviyo. If you want to get started right away, check out their Help Center guides. To get even more out of Klaviyo, join their Community.

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