News & Media
Read more about Yuma, and download our press Kit
Quick Facts
Founding
Industry
Founder
Notable Investors
Google Gradient Ventures
AI Grant
Altman Capital Fund
Frst Capital
Rebel Fund
Pioneer Fund
Motier Ventures
Liquid2 Ventures
Kima Ventures
Iterative.vc
Sequoia Asia
Notable Accolades
AI Grant Batch 3
What is Yuma AI?
Yuma is an AI company dedicated to automating ecommerce customer-support and is on a mission to automate 100% of your tickets. Merchants pick Yuma AI for their accuracy and industry-leading automation rate (up to 50% of all tickets for top merchants; and growing).There's a ton of proprietary tech that goes behind Yuma on top of the core LLM. Other tools while good in some aspects, can’t match Yuma’s efficiency in AI automation. Specially when they only charge per fully automated resolutions.
News & Announcements
Press mentions
The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma’s platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both “relevant and customized to the support agents”
’Yuma leverages LLMs and integrates directly with help desks to automate support for Shopify merchants, effectively managing their high volume of support requests. This reduces the burden on merchants and lowers costs while improving the quality of support provided to customers.’
Singapore Business Review (04.2024)
20 Hottest Startups of 2024: Yuma’s mission is to equip merchants with cutting-edge AI tools while supporting agents in delivering exceptional service. Leveraging the latest AI breakthroughs, Yuma automates customer service for large Shopify merchants with Auto-Pilot agents capable of resolving support tickets and taking actions in external services for true automation.’