Yuma unveils brand new AI Chat feature: World first AI-Native Chat for Ecommerce Websites!

San Francisco, November 4 2024 — Yuma, an innovator in AI-driven customer support for e-commerce, has launched Yuma AI Chat, a groundbreaking new chat feature that brings full AI-powered automation directly to online storefronts, making support faster, smarter, and simpler than ever before.

With AI Chat, e-commerce merchants can now deploy advanced AI agents directly into their websites to handle customer inquiries without relying on legacy chat systems or complex flows. The result? A streamlined, efficient, and responsive customer experience that takes mere minutes to implement.

‍

‍

What Makes Yuma AI Chat Different?

Traditional chat systems like Zendesk or Gorgias depend heavily on predefined chat-flows and require integration with external AI. Yuma AI Chat is different. For the first time, Yuma’s AI agents are built right into the chat, enabling AI-first, autonomous customer interactions. This isn’t a bot that just follows scripts – it’s a proactive, adaptive solution that understands customer needs and addresses them directly.

Gone are the hours of setup and management typically associated with chat tools. With Yuma AI Chat, merchants can be up and running in under five minutes. It’s as simple as copying a three-line code into their site. No extra configuration or training is needed. Yuma AI Chat is designed to start delivering value from day one.

‍

Transformative Simplicity and Effectiveness

“In our journey to redefine customer support automation, we began by developing advanced AI agents to operate seamlessly within merchants' help-desks. Today, we're excited to introduce an AI chat that brings these powerful capabilities directly to the forefront, embedded within chat widgets on merchants' websites.” said Guillaume Luccisano, Founder and CEO of Yuma.

This ease of use doesn’t compromise on power. Yuma’s AI agents handle all customer interactions autonomously, bringing the same precision and context-aware support that merchants have come to expect from Yuma. Human agents step in only when needed, allowing customer service teams to focus on more complex queries. Merchants can trust that Yuma AI Chat delivers a consistent, personalized experience to every visitor, elevating customer satisfaction without the burden of managing chat-flows.

‍

‍

Built for E-commerce, Right Out of the Box

Yuma AI Chat is tailored for the unique demands of e-commerce. The chat system was designed with instant setup and seamless integration in mind, making it more intuitive and responsive than any legacy system. Yuma AI Chat works natively within e-commerce websites, so customers get answers fast – no more redirections, no more delays.

Key benefits include:

• Immediate AI-Driven Support: Yuma’s AI agent resolves customer inquiries directly, stepping up as the first line of interaction, minimizing the need for human intervention.
• Effortless Implementation: With just a few lines of copy-paste code, existing Yuma users can enable a full-featured AI support system in less than 5 minutes.
• No Setup or Training Required: Unlike traditional solutions, Yuma AI Chat requires no complex chat-flow setups, freeing up teams from tedious configurations and continual maintenance.
• Mighty but tiny: Our AI Chat is very light and doesn’t slow down your website or store like a lot of traditional chat widgets

Merchants also have the flexibility to brand the chat experience to align with their store’s personality, ensuring a consistent, personal touch with every interaction.

‍

Embracing the Future of Customer Support Automation

With AI Chat, Yuma is setting a new standard in e-commerce support automation. This is more than a chat tool – it’s a platform designed to let e-commerce companies focus on growth and customer satisfaction without the operational headaches of traditional chat solutions. By integrating Yuma AI directly into their chat, businesses can leave behind the constraints of outdated systems and embrace a solution that’s as dynamic as their customers’ needs.

‍

About Yuma AI

Yuma is a pioneer in customer support automation, empowering e-commerce brands with advanced AI solutions that simplify operations and improve customer experiences. Integrating seamlessly with e-commerce platforms, Yuma.ai automates over half of all customer inquiries for leading merchants, reducing response times, improving satisfaction, and cutting operational costs.

‍