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Pricing

Simple, transparent pricing that ensures you get the most value out of AI.

Try any plan free
Cancel anytime.
Starter+
$299
/month
2,000 Billable Tickets / month
$16 / 100 tickets over quota
Quota of 15% tickets fully automated
$1.00 / per extra automated ticket
Get Started
7-day free trial
No Brainer
Pro
$549
/month
4,000 Billable Tickets / month
$15 / 100 tickets over quota
Quota of 15% tickets fully automated
$0.92 / per extra automated ticket
Get Started
7-day free trial
Most Popular
Evolve
$799
/month
6,000 Billable Tickets / month
$14 / 100 tickets over quota
Quota of 15% tickets fully automated
$0.85 / per extra automated ticket
Get Started
7-day free trial
Enterprise
Custom
6K+ Billable Tickets / month
Custom
Custom
Custom
Book a demo call
Compare Plans
No Brainer

Starter+

$299
/month
/mth
MOST POPULAR

Pro

$549
/month
/mth

Evolve

$799
/month
/mth

Enterprise

Custom

Quotas

Billable tickets included
2,000 / month
4,000 / month
6,000 / month
10K+ / month
Overflow ticket cost per 100
$16 / 100 tickets
$15 / 100 tickets
$14 / 100 tickets
Custom
Autonomous Resolutions included
15% of ticket volume
15% of ticket volume
15% of ticket volume
Custom
Overflow Autonomous Resolutions cost
$1.00 / resolution
$0.92 / resolution
$0.85 / resolution
Custom

Helpdesk & Shopify Native Integration

Supported Helpdesks
Gorgias & Zendesk
Gorgias & Zendesk
Gorgias & Zendesk
Custom
Supported Channels

Yuma supports all text-based channels.

Email, Chat, SMS, WhatsApp, Facebook, Instagram messages & Reviews
Multi-stores support
2 stores max
3 stores max
4 stores max
Custom
External Ecommerce Integrations

We support and integrate with the most popular
e-commerce tools in the Shopify ecosystem. Subscription, fulfillment, return, review, etc…

Custom

Core AI Features

AI LLM model leveraged

We use OpenAI most expensive and best models.

Fined Tuned Models, OpenAI GPT-4, OpenAI ChatGPT
Supported Behaviors

Configure each intent independently to either draft, auto-reply (co-pilot), or start an autonomous conversation (auto-pilot).

Actions only, Drafting only, Auto-Reply or Full Autonomous conversations
E-commerce dedicated Intent Library

Configure each intent independently
to create the behavior you want.

Auto-Pilot autonomous Agents

Build and configure your own autonomous agents that follow your custom process and perform the necessary actions.

Autonomous Actions

Take autonomous actions on tickets and external resources such as orders, subscriptions, etc.

Ticket Tagging/Triage & Notes
Ticket Auto-closing
Brand Voice

Configure your persona and writing
style for each channel individually.

Multi-language support

Languages Supported
All languages supported by OpenAI ChatGPT, 50+
British, Australian &
Canadian English support

For a truly localized support!

AI Autonomous External Actions

Subscription Management
Custom
Order Management
Custom
Return Management
Custom
Account Management
Custom
Ticket Actions

Tag, Triage, Close, Add internal note, escalate, etc...

Custom
Custom external endpoints

Let Yuma connect to your own internal services

Custom

Measure and improve your Automations

Live performance metrics
Custom
Ticket sentiment analysis
Custom
Automation metrics
Custom
Automation recommendations

Targeted recommendations to help you increase your automation rate.

Custom
Historical automation reviews

UI to review every single 
automation or generated draft.

Custom

Productivity Widget integrated in your Helpdesk

Message Translation

Unlimited

Custom
Conversation Thread Summarization

Unlimited

Custom
Instruct to draft

Generate a draft through a short typed instruction

Unlimited

Custom
Ask ChatGPT

Generate a draft through a short typed instruction

Unlimited

Custom

Custom Knowledge Base

Maximum Entities

Entities indexed: Shopify Products & Content Pages, Help Centers, FAQs, Macros, Historical Conversations...

4,000
15,000
40,000
Custom
Recurring question suggestions

Receive weekly recommendations on recurring questions and automatically build your Q&A over time.

Helpdesk & Shopify Native Integration

Onboarding
Self-onboarding
Lite onboarding
Lite onboarding
Full onboarding
Support Channels
Email only
Email & Chat
Shared Slack Channel, 
Email & Chat
Prioritized Shared Slack 
Channel, Email & Chat
Dedicated Success Manager
Starter+
$239
/month
Billed annually
2,000 Billable Tickets / month
$12.8
/ 100 tickets over quota
Quota of 15% tickets fully automated
$0.80
/ per extra automated ticket
Get Started
7-day free trial
No Brainer
Pro
$439
/month
Billed annually
4,000 Billable Tickets / month
$12
/ 100 tickets over quota
Quota of 15% tickets fully automated
$0.74
/ per extra automated ticket
Get Started
7-day free trial
Most Popular
Evolve
$639
/month
Billed annually
6,000 Billable Tickets / month
$11.2
/ 100 tickets over quota
Quota of 15% tickets fully automated
$0.68
/ per extra automated ticket
Get Started
7-day free trial
Enterprise
Custom
6K+ Billable Tickets / month
Custom
Custom
Custom
Book a demo call
Compare Plans
No Brainer

Starter+

$239
/month
/mth
Billed annually
MOST POPULAR

Pro

$439
/month
/mth
Billed annually

Evolve

$639
/month
/mth
Billed annually

Enterprise

Custom

Quotas

Billable tickets included
2,000 / month
4,000 / month
6,000 / month
10K+ / month
Overflow ticket cost per 100
$12.8
 / 100 tickets
$12
 / 100 tickets
$11.2
 / 100 tickets
Custom
Autonomous Resolutions included
15% of ticket volume
15% of ticket volume
15% of ticket volume
Custom
Overflow Autonomous Resolutions cost
$0.80
/ resolution
$0.74
/ resolution
$0.68
/ resolution
Custom

Helpdesk & Shopify Native Integration

Supported Helpdesks
Gorgias & Zendesk
Gorgias & Zendesk
Gorgias & Zendesk
Custom
Supported Channels

Yuma supports all text-based channels.

Email, Chat, SMS, WhatsApp, Facebook, Instagram messages & Reviews
Multi-stores support
2 stores max
3 stores max
4 stores max
Custom
External Ecommerce Integrations

We support and integrate with the most popular
e-commerce tools in the Shopify ecosystem. Subscription, fulfillment, return, review, etc…

Custom

Core AI Features

AI LLM model leveraged

We use OpenAI most expensive and best models.

Fined Tuned Models, OpenAI GPT-4, OpenAI ChatGPT
Supported Behaviors

Configure each intent independently to either draft, auto-reply (co-pilot), or start an autonomous conversation (auto-pilot).

Actions only, Drafting only, Auto-Reply or Full Autonomous conversations
E-commerce dedicated Intent Library

Configure each intent independently
to create the behavior you want.

Auto-Pilot autonomous Agents

Build and configure your own autonomous agents that follow your custom process and perform the necessary actions.

Autonomous Actions

Take autonomous actions on tickets and external resources such as orders, subscriptions, etc.

Ticket Tagging/Triage & Notes
Ticket Auto-closing
Brand Voice

Configure your persona and writing
style for each channel individually.

Multi-language support

Languages Supported
All languages supported by OpenAI ChatGPT, 50+
British, Australian &
Canadian English support

For a truly localized support!

AI Autonomous External Actions

Subscription Management
Custom
Order Management
Custom
Return Management
Custom
Account Management
Custom
Ticket Actions

Tag, Triage, Close, Add internal note, escalate, etc...

Custom
Custom external endpoints

Let Yuma connect to your own internal services

Custom

Measure and improve your Automations

Live performance metrics
Custom
Ticket sentiment analysis
Custom
Automation metrics
Custom
Automation recommendations

Targeted recommendations to help you increase your automation rate.

Custom
Historical automation reviews

UI to review every single 
automation or generated draft.

Custom

Productivity Widget integrated in your Helpdesk

Message Translation

Unlimited

Custom
Conversation Thread Summarization

Unlimited

Custom
Instruct to draft

Generate a draft through a short typed instruction

Unlimited

Custom
Ask ChatGPT

Generate a draft through a short typed instruction

Unlimited

Custom

Custom Knowledge Base

Maximum Entities

Entities indexed: Shopify Products & Content Pages, Help Centers, FAQs, Macros, Historical Conversations...

4,000
15,000
40,000
Custom
Recurring question suggestions

Receive weekly recommendations on recurring questions and automatically build your Q&A over time.

Helpdesk & Shopify Native Integration

Onboarding
Self-onboarding
Lite onboarding
Lite onboarding
Full onboarding
Support Channels
Email only
Email & Chat
Shared Slack Channel, 
Email & Chat
Prioritized Shared Slack 
Channel, Email & Chat
Dedicated Success Manager

FAQs

Everything you need to know about our pricing

What is a Billable ticket?

A Billable Ticket is one that is automatically fetched by Yuma from your helpdesk software and associated with one of your stores. Tickets that are immediately closed or deleted upon receipt, as well as those conveyed through channels not supported by Yuma (like phone or aircall), are automatically excluded from billing.

What is an Autonomous Resolution?

An Autonomous Resolution refers to a situation where Yuma autonomously provides at least one AI-generated answer to a customer, and the customer either confirms the answer as satisfactory or ends the conversation without requesting further assistance on the same ticket within 24 hours. Please note that a conversation that necessitates a human to send a message will not be considered an Autonomous Resolution.

Join 100s of other DTC brands leveraging the power of yuma's Intelligent Automation

ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
ASRV
Evolve Skateboards
Mool
My Variations
thekoinclub
ASRV
Evolve Skateboards
Mool
My Variations
thekoinclub
ASRV
Evolve Skateboards
Mool
My Variations
thekoinclub
ASRV
Evolve Skateboards
Mool
My Variations
thekoinclub

Sky Rocket Productivity, Increase Efficiency and Maximize ROI with Yuma

100%
ROI guarantee for your brand
What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

35%
Reduction in agent head count during peak periods
« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

32%
automation rate in just 2 months
« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

100%
ROI guarantee for your brand
What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

35%
Reduction in agent head count during peak periods
« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

32%
automation rate in just 2 months
« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Yuma AI

Install in 1-Click for:

Affordable AI
True Automation
Immediate ROI