Add Ticket Assistant
to your Help Desk

As soon as a ticket comes in, our AI begins analyzing the inquiry and drafting the most appropriate response for the customer. If Yuma is confident about its response, a draft will be suggested to the agent when they open the ticket. If not, nothing will show up, ensuring that the agent's workflow is not disrupted and that each customer inquiry is handled efficiently and effectively.

Click a button, succinctly write what you want to say, and Yuma will instantly generate a complete draft using your brand voice. Your draft will always remain on-brand, polite, and grammatically correct.

Yuma can only be effective if it has a thorough understanding of your business. After being installed on your Help Desk, Yuma automatically builds an entire Knowledge Base tailored to your brand.

This ensures that our AI can provide accurate and personalized responses that align with your business needs.

Yuma can learn your writing style from your past tickets. It then uses that style to draft its future responses. This ensures that all responses are on-brand, with the right tone and in perfect English.

Click a button and instantly get a summary of your entire conversation thread with a customer. Save it on the customer profile for historical context or share it with your team for escalation.

Yuma speaks the 15 most common languages. Incoming ticket languages don't matter; Yuma will adapt and draft its response in the appropriate language.

We are building Ticket Assistant to be as convenient and helpful as possible for your support team.
With just a click of a button, your agents can quickly send our drafted response, close the ticket, and move on to their next task. This not only saves time, but it also significantly boosts productivity of the whole support team.

We are currently integrating with Zendesk, Gorgias and Shopify natively. Support for more platforms is coming soon. If you need support for a specific platform, please don't hesitate to contact us.

Yuma can also handle multiple stores or brands on the same helpdesk instance natively.

Yuma automatically retrieves information from your Shopify products and pages. When a customer makes a new inquiry, Yuma retrieves live prices and availability of product variants. Yuma is always up-to-date, using your Shopify data to guide customers and boost sales.