Install Yuma on Gorgias

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Sky Rocket Productivity, Increase Efficiency 
and Maximize ROI with Yuma

87.5%

slashed in First Response Time (FRT)

"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing)."

Augustus Wiesel

CEO at MFI Medical

49%

Automation reached in under 2 months

"We have been really impressed with how accurately Yuma’s AI performs! The number of negative-quality flags we get has drastically decreased since we transitioned to Yuma from our previous platform. We are also super delighted with Yuma’s support and fast response times — it really makes a difference!"

CX Manager

at Clove

Evolve Skateboards image for testimonial

52%

Decrease in first reply time & resolution time

« Thanks to Yuma, we've supercharged our agents' ability to respond swiftly and effectively to our customers. Yuma equips our team with the right info at the right time, boosting productivity and enhancing every interaction.»

Rowan

Ops manager at Evolve Skateboards

35%

Reduction in agent head count during peak periods

« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

32%

automation rate in just 2 months

« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Image of clothes for Mool testimonial image

40%

Automation in 3 days, renewing focus on CLTV

« Using Yuma in our Gorgias helpdesk enables us to provide faster 24/7 support. In 3 days, we automated 40% of our customer service, solving a thousand tickets effortlessly. The ROI is clear and our agents now focus on CLTV »

Medhi

Founder and CEO at Mool

Maintaining high levels of CS with Trustpilot score at

4.7

« Yuma understands our brand reputation is the cornerstone of our business. Before Yuma, responding to reviews & feedback was challenging but now Yuma enables us to respond to 100% of our reviews and action any feedback. »

Sabrina

Customer Experience Specialist at ASRV

100%

ROI guarantee for your brand

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CX Leader at your Brand