Gorgias is a solid helpdesk, but when it comes to AI automation it falls short. Yuma delivers 89%+ automation on whatever stack you already use - no helpdesk lock-in required.
Read Case Study ↗“Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.”
Augustus Wiesel
CEO, MFI Medical
Read Case Study ↗“Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn’t align with our guidelines.”
Alejandro Reyes
Customer Service Director, EvryJewels
Read Case Study ↗“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
Amy Kemp
Director of Omnichannel CX, Glossier
Read Case Study ↗“We were one of the first customers of our previous partner. We learned what we needed out of an AI partner and that is really why we are now with Yuma.”
Sarah Azzaoui
Director of CX, Clove
Read Case Study ↗“We chose Yuma AI because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Yuma helps our customers on Trustpilot and gets great feedback for super customer service.”
Martin Thiebaut
CMO & Co-Founder, MyVariations
Read Case Study ↗“Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.”
Augustus Wiesel
CEO, MFI Medical
Read Case Study ↗“Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn’t align with our guidelines.”
Alejandro Reyes
Customer Service Director, EvryJewels
Read Case Study ↗“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
Amy Kemp
Director of Omnichannel CX, Glossier
Read Case Study ↗“We were one of the first customers of our previous partner. We learned what we needed out of an AI partner and that is really why we are now with Yuma.”
Sarah Azzaoui
Director of CX, Clove
Read Case Study ↗“We chose Yuma AI because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Yuma helps our customers on Trustpilot and gets great feedback for super customer service.”
Martin Thiebaut
CMO & Co-Founder, MyVariations
Gorgias claims "up to 60%" but publishes no merchant-level data. Yuma's published case studies show EvryJewels resolving 70% of all tickets end-to-end, MFI Medical automating 45% of 22k monthly tickets, and Mool hitting 40% automation within 3 days of going live - all verified, all public.
EvryJewels — 150k+ tickets processed
Read More ↗Petlibro — eliminated 3 agent hires
Read More ↗Javvy Coffee — 24hrs to 12min response
Read More ↗Clove — 3x ROI in 3 months
Read More ↗Enter your ticket volume and current automation rate to see your potential monthly savings.
Gorgias Helpdesk Plan
Auto-set by plan above. Adjust if your actual volume differs.
Gorgias reports ~60% average. Adjust to match your reality.
Industry average: $2.00–$3.00
Gorgias Bills You Twice
Gorgias charges you $300/mo for the helpdesk plan (up to 2,000 tickets) PLUS $0.90 per AI-resolved ticket on top. That's two bills for the same ticket. With 1,200 AI-resolved tickets, your AI surcharge alone is $1,080/mo.
Watch how fast-growing ecommerce brands set up Yuma and hit 40–89% automation.
Every major dimension, side by side. We keep this accurate and up to date.
| Feature | Yuma AI | Gorgias AI |
|---|---|---|
| Verified automation rate↗ | 89% average (published case studies) | ~60% (own benchmark, no merchant data) |
| End-to-end ticket resolution↗ | ✓ | Partial |
| WISMO (order tracking) - end-to-end↗ | ✓ | Partial |
| Returns & exchange processing↗ | ✓ | Partial |
| Subscription billing management↗ | ✓ | Partial |
| Safety Guard / hallucination prevention↗ | Built-in | Not available |
| Sandbox testing before go-live↗ | ✓ | Not available |
Yuma is not a helpdesk and we chose that intentionally because helpdesk will eventually become a relic.
Ask questions in natural language, get sourced answers from your tickets
Build reliable support automations with a step-by-step AI agent builder
FAQ widget for product pages that boosts conversions and AOV
Put your Facebook and Instagram interactions on autopilot
Book a demo
Yuma plugs into your current helpdesk, storefront, and data sources so your team can automate faster without rebuilding the rest of the stack.
Free for 30 days. Connect to your Gorgias account in 24 hours. Pay only for tickets Yuma fully resolves.
