Zendesk + Yuma AI

Elyn | Integration with Yuma AI

Elyn is a returns management and exchange solution platform for e-commerce merchants. Elyn enables merchants to handle returns efficiently, providing a suite of tools to automate and simplify the process. They are known for converting customer refunds into exchanges which can cut costs of refunding. With features like instant exchanges, deep analytics, and customizable workflows, Elyn helps you turn challenges of returns into opportunities. Elyn works with major e-commerce platforms like Shopify and major help desks like Gorgias and Zendesk.

Yuma & Elyn

Yuma integrates with Elyn to offer automation across your ecosystem. The Integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Elyn. Essentially, you don't need a human to do mundane tasks like opening Elyn and looking for information, then fetching it to resolve tickets. These actions can be performed end-to-end by Yuma AI.

Key Features

Instant Exchanges: With Instant Exchanges, merchants can directly ship a new product without having to wait for the initial product to come back. The customer has to fill in their credit card details and gets debited if they fail to return the initial item.

Enhanced Voucher System: Offer bonified vouchers to customers instead of refunds, boosting satisfaction and future purchases. For example, a voucher can represent the refund-amount + 10% (bonified), in the limit of 20€.

Returns-Focused Analytics: Get real-time insights into return patterns and customer behavior, that helps in long term return strategy.

Workflows: Adapts to your specific return policies, allowing for customized configurations based on country, return method, or customer segment.

In-Store Returns Integration: Enables in-store returns of online purchases in any store, simplifying omnichannel logistics.

Why use Elyn?

Aid Customer Retention

Elyn's voucher system garners customer loyalty and retention by providing bonified voucher options as an alternative to plain-old refunds.

Data-Driven Return Strategy

Leverage detailed analytics to gain insights into customer behaviors and return patterns, aiding in strategic decision-making and refining return policies.

Deliver Unified Experience

Deliver a more unified experience by enabling in-store returns of online purchases and offering instant exchanges.

Getting Started with Elyn

To begin using Elyn, visit the Elyn Help Center, which provides comprehensive instructions and guides on getting started.