Yuma.ai Launches New Metrics Features to Supercharge Automation Insights for Merchants

San Francisco, December 23, 2024 — Today, Yuma.ai announced the launch of its brand-new Metrics Dashboard, offering merchants a deeper, smarter, and more actionable view into their support operations. This comprehensive revamp equips e-commerce teams with powerful tools to track automation progress, identify opportunities, and take action—all within a streamlined, intuitive interface.

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Brand New Support Metrics

Yuma’s new Metrics Dashboard delivers real-time insights that allow merchants to:

• Gain a bird’s-eye view of account and store performance on the new Overview Page.
• Deep dive into automation performance with the new Automation View, providing granular visibility into where merchants can improve automation rates, streamline dismissals, and reduce escalations.
• Spot areas for improvement and take informed action with tools that highlight gaps and bottlenecks in support workflows

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"We designed the new Metrics Dashboard to give merchants complete control and clarity over their customer support operations." - commented Guillaume Luccisano, Founder and CEO of Yuma AI.

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Transforming Insights into Action

With the revamped Automation Page, merchants can effortlessly:

• Pinpoint underperforming channels and intents: Easily identify where automation rates are lagging, whether by channel (e.g., Instagram) or intent (e.g., “stuck package” or “replacement”).
• Dive deeper into problem areas: Merchants can now drill down into specific automation issues—such as unmatched intents or un-configured automations—and take immediate steps to resolve them.
• Track automation health at every level: From store-wide overviews to detailed channel insights, merchants gain clarity on where automation is excelling and where improvements are needed.

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For example, merchants can identify that “stuck package” inquiries account for 21% automation and take steps to increase efficiency with targeted adjustments.

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Intuitive, Visual, and Actionable

The new dashboard introduces an intuitive layout with visual highlights that make it easier than ever to navigate complex support operations. Merchants can:

• Instantly spot automation gaps and escalate fewer tickets.
• View dismissed ticket data to understand why tickets aren’t being processed.
• Focus on high-impact intents with actionable insights that guide decision-making.

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Designed for Merchants, Built for Results

Yuma AI’s new Metrics Dashboard is tailored to the unique needs of e-commerce merchants, empowering them to drive automation rates higher while reducing escalations and response times. This aligns directly with Yuma’s mission to automate 100% of customer support tickets.

The release marks another milestone in Yuma’s journey to revolutionize customer support automation with solutions that are both powerful and easy to implement.

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About Yuma AI

Yuma AI is a leading provider of AI-powered customer service automation for e-commerce merchants. Seamlessly integrating with platforms like Zendesk, Gorgias, and Shopify, Yuma automates over 60% of customer support tickets for top merchants. By combining industry-leading accuracy and automation rates, Yuma empowers businesses to reduce response times, elevate customer satisfaction, and optimize operations.