Yuma AI Expands E-Commerce Capabilities Through New Integration with BigCommerce

San Francisco, December 13, 2024 — Yuma.ai, the leading AI-driven platform for e-commerce customer support automation, is thrilled to announce its newest integration with BigCommerce. By launching an app on the BigCommerce App Store, Yuma enables merchants on this leading SaaS platform to leverage the most advanced AI Agents to automate their customer support seamlessly. This strategic integration brings powerful automation tools directly to BigCommerce merchants, empowering them to transform support efficiency and customer satisfaction.

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This integration makes Yuma’s AI Agents readily available for BigCommerce merchants, helping them manage customer inquiries, streamline support processes, and maintain high-quality support around the clock. Yuma AI's automation capabilities allow e-commerce businesses to handle over 60% of their support tickets autonomously, significantly reducing response times and operating costs while ensuring customer satisfaction.

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"Through this integration, we're proud to bring AI support automation to a new level in the BigCommerce ecosystem," said Guillaume Luccisano, Founder and CEO of Yuma.ai.

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Yuma's AI Agents operate across all the channels you need —including email, chat, and social media—to provide consistent support quality and immediate responsiveness, even during peak demand periods.

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About Yuma.ai

Yuma.ai is a pioneering AI-powered platform for e-commerce customer support automation. Designed to handle the complexities of modern customer service, Yuma integrates seamlessly with top E-commerce platforms and helpdesks, including Shopify, Zendesk, Gorgias, Kustomer, and now BigCommerce, automating over 50% of support tickets for leading merchants. With unlimited processed tickets and flexible pricing, Yuma empowers merchants to optimize support operations, increase cost efficiency, and focus on growth.

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