Yuma Unveils New Performance-Based Pricing Aligned with Its Mission to Automate Ecommerce Customer Support

San Francisco, September 2nd — Yuma.ai, a trailblazer in customer support automation for e-commerce, today unveiled a transformative pricing model to make AI-powered support more accessible, affordable, and transparent for its users.

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The new pricing structure simplifies the previous billing model by focusing solely on successful ticket resolutions. Yuma will now only charge for tickets automatically and fully resolved by its AI agent, eliminating costs for unresolved or escalated tickets and ensuring customers pay strictly for value.

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What’s Changed?

This new approach demonstrates Yuma’s unwavering commitment to integrity and transparency while reinforcing its mission to fully automate 100% of customer support for e-commerce merchants. By shifting to a results-driven pricing model, Yuma guarantees that customers are only billed for completed resolutions, significantly improving cost efficiency.

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Customer Impact

In the short term, these changes will directly result in reduced billing for customers. There will no longer be limits on the number of tickets handled, nor will customers be charged for tickets that require escalation to human agents. This Success-Based Pricing model ensures Yuma’s customers only pay for resolutions delivered by its advanced AI agent.

Guillaume Luccisano, Founder and CEO of Yuma, explained:

^“This isn’t about increasing profits but aligning our business model with our mission:
Creating a future where AI seamlessly handles all customer interactions.
This change reflects our confidence in Yuma’s superior automation capabilities and reinforces our position as the most advanced AI agent in e-commerce.”

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New Pricing Plans

Yuma offers three simple, monthly plans that give users flexibility and control over their automated ticket resolutions:

• 500 resolutions for $350/month

• 1,000 resolutions for $650/month

• 1,500 resolutions for $900/month

An enterprise plan is also available for high-volume merchants, offering custom resolutions and annual billing options.

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About Yuma.ai

Yuma.ai is at the forefront of customer support automation, providing e-commerce businesses with cutting-edge AI solutions that seamlessly integrate with leading help desks such as Zendesk, Gorgias, and Kustomer. By automating over 50% of support tickets for top merchants, Yuma reduces response times, ensures consistent support quality, and elevates customer satisfaction with industry-leading precision and continual improvements, while slashing operating costs for merchants.

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