AI customer service agents that resolve 89% of ecommerce support tickets

Yuma learns your voice from sample responses you provide, including tone, length, structure, and personality. You can configure different voices for different channels (email vs. Instagram DM vs. chat), and every AI response is rewritten to match your persona before it’s sent. Yuma even adapts regional spelling automatically.

Yuma works with multiple AI providers as backup, including OpenAI, Anthropic, and Google. If one provider has issues, the system switches automatically, often before anyone notices. There’s always a path to a response, so your customers never see downtime.

Support AI ramps up like training a new hire. It starts at 0% of tickets, then moves to 1%, 10%, 30%, 50%, and 100%. At each stage, you review a batch of AI-handled conversations and approve or roll back. The AI earns trust ticket by ticket, typically through 25+ human reviews before reaching full autonomy. For stores with lower ticket volume, the system can replay historical tickets so you can validate before going live.

Yuma supports 180+ languages, auto-detects each customer’s language, and responds in that language including regional dialects and right-to-left scripts. Your brand voice and policies stay consistent across all languages.

Yuma covers 25+ support channels: email, live chat, SMS, WhatsApp, contact forms, Instagram DMs, Instagram comments (including ad comments), Facebook Messenger, Facebook comments, Twitter/X DMs, TikTok Shop, and review platforms (Trustpilot, Yotpo, Okendo, Judge.me, Avis Vérifiés). Each channel runs on the same core AI with the same accuracy, but you can configure different brand voices per channel.

Yes. One Yuma account can manage multiple stores or brands from a single helpdesk. Yuma automatically routes each conversation to the right store, applies the correct policies, and pulls the right order data, even when all your stores share the same support inbox.

EvryJewels resolves 89% of 150,000+ tickets, Petlibro hits 79% and eliminated three planned agent hires, and Tediber automates 64% while cutting first response time from 72 hours to under one hour. Every published number traces back to a named brand with a public case study, not internal benchmarks or “up to” claims.

No. Yuma’s AI support agents integrate natively with Gorgias, Zendesk, Kustomer, and Salesforce Service Cloud, plugging into your existing workflows, macros, and routing rules without forcing a migration or a team retrain.

Performance-based pricing means you only pay for tickets the AI fully resolves, so the commercial model is aligned with your outcomes from day one. If Yuma does not deliver measurable ROI in your first contracted period, Yuma makes it right. Most brands hit meaningful automation within their first 90 days.

SOC 2 Type II certified across the full platform, with multi-model failover across OpenAI, Anthropic, and Google so a single provider outage cannot take your support offline. Hard Limits cap refunds and coupon values, and every AI action is logged and auditable.

Three things. Verified automation rates with named customers, not “up to” claims with no proof. Multi-model architecture with 15 to 20 quality control checks per reply, so hallucinations are caught before they reach the customer. And native integrations with the helpdesk you already use, so Yuma is an automation layer on top of your existing stack rather than a replacement for it.

A chatbot follows a script and responds to keywords. AI customer service agents reason through context, pull live data from your store and helpdesk, take actions like issuing refunds or updating subscriptions, and reply in your brand voice. Chatbots cap out near 20% of ticket volume. Yuma’s AI agents handle up to 89%.

Yes. For a return, the AI checks eligibility against your policies, determines the return type, creates a return label through your returns provider, sends instructions to the customer, follows up to confirm shipment, and processes the refund. For WISMO, it pulls live carrier data, reads shipment exceptions, and gives the customer a real tracking update. Over 100 ready-to-use actions are available out of the box.