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Re:amaze

Re:amaze brings email, live chat, social media, SMS, VoIP, and push notifications into one shared inbox built for e-commerce. Yuma AI connects to Re:amaze and resolves tickets autonomously, pulling order data, updating records, and replying in your brand voice. Your team sees only the conversations that need a human.

March 12, 2026
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Re:amaze

Why teams connect Re:amaze to Yuma

  • Live customer, order, and platform data inside every response.
  • Autonomous actions mapped to your helpdesk and ecommerce workflows.
  • Brand-safe escalation when a case needs human review.

Overview

Re:amaze | Integration with Yuma AI

Re:amaze is a helpdesk and customer messaging platform designed for online businesses. It brings email, live chat, social media, SMS, VoIP, video calls, and push notifications into a single shared inbox. Re:amaze is popular with Shopify and BigCommerce merchants thanks to built-in e-commerce integrations that surface order data directly inside support conversations. It also includes a customizable FAQ center, automated messaging through its "Cues" feature, satisfaction surveys, and a live dashboard for monitoring customer activity in real time.

Yuma & Re:amaze

Yuma integrates with Re:amaze to offer automation across your ecosystem. The integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Re:amaze. You don't need a human to do mundane tasks like opening Re:amaze and looking for information, then fetching it to resolve tickets. These actions can be performed end-to-end by Yuma AI.

Key Features

Unified Multi-Channel Inbox

Re:amaze pulls messages from email, live chat, social media, SMS, VoIP, and push notifications into one view. Agents handle all channels from a single interface without switching between tools.

Built-In E-Commerce Integrations

Native connections to Shopify, BigCommerce, WooCommerce, and Magento let agents see order details, customer history, and shipping info directly inside each conversation.

Automated Messaging with Cues

Cues let you send targeted messages to visitors on your site based on rules like URL, time on page, or Shopify triggers. Useful for proactive engagement and nudging visitors toward a conversation.

Customizable FAQ Center

Build a branded help center where customers can search for answers before reaching out. Articles are also surfaced inside the chat widget to deflect common questions.

Live Dashboard and Reporting

Monitor who's on your site in real time, track conversation volume, response times, and satisfaction scores. Staff-level reports help managers spot bottlenecks.

Why use Re:amaze?

Purpose-Built for E-Commerce

Unlike general-purpose helpdesks, Re:amaze was designed with online stores in mind. Shopify, BigCommerce, and WooCommerce data is available inside every ticket without extra setup.

Multi-Brand Management

Run customer support for multiple stores or brands from a single Re:amaze account. Each brand gets its own channels, workflows, and team assignments.

Affordable Per-Agent Pricing

Plans start at $29 per agent per month. A volume-based option is also available for teams that prefer unlimited agents with a conversation cap.

Quick Setup

Initial integration with your e-commerce platform takes minutes. Re:amaze also supports direct migration from other helpdesks, with a dedicated success team to help with onboarding.

Getting Started with Re:amaze

To get started, visit the Re:amaze website to create a free account or request a demo. For setup guides and documentation, check the Re:amaze Help Site.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

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FAQ

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

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Why e-commerce leaders love their Yuma experience

My Variations testimonial portrait

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Martin Thiebaut
Founder & CMO

Final step

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