Skip to content
Live integration

Klaviyo

When support questions drift into Klaviyo territory—unsubscribe, wrong email, questions about email, SMS or push campaigns—Yuma AI handles them quietly in the background. It pulls the customer’s engagement data, edits lists, triggers or pauses flows and then answers in your tone without the agent toggling tabs. Shopify, Gorgias or Zendesk stay in view; marketing records stay in sync. A live dashboard tracks how many clicks and minutes the automation has saved.

June 23, 2025
Book a demo
Klaviyo

Why teams connect Klaviyo to Yuma

  • Live customer, order, and platform data inside every response.
  • Autonomous actions mapped to your helpdesk and ecommerce workflows.
  • Brand-safe escalation when a case needs human review.

Overview

Klaviyo | Integration with Yuma AI

Klaviyo is a marketing automation platform that allows e-commerce brands to foster customer relationships through personalized email, SMS, mobile push notifications, and more. Klaviyo works with major e-commerce platforms like Shopify and major help desks like Gorgias and Zendesk.

Yuma & Klaviyo

Yuma integrates with Klaviyo to offer automation across your ecosystem. The Integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Klaviyo. Essentially, you don't need a human to do mundane tasks like opening Klaviyo and looking for information, then fetching it to resolve tickets. All that can be performed end-to-end by Yuma AI.

Key Features

Automated Flows

Create automatic flows for customer journeys using any mix of email, SMS and push notifications.

Segmentation

Target users with conditions and data like view/purchase history, promo usage, location, email/SMS/push engagement.

Mobile Push Notifications

Reach customers directly on their phones beyond Email and SMS, fostering immediate engagement and lasting connection.

Capture Customer Reviews

Amplify your brand's trust by collecting and showcasing customer reviews across your marketing channels using Klaviyo.

Benchmarking

Compare your digital marketing performance with similar businesses.

Why use Klaviyo?

Email, SMS, and Mobile Push all in one

Klaviyo allows businesses to send email, SMS, and mobile push marketing messages through a single platform. Utilize dynamic content and personalization to send rich messages that drive conversions.

Enhanced Customer Engagement

Keep your brand top of mind with campaigns and automated flows designed to maintain high customer engagement levels.

Unified Customer Data built for E-commerce

Klaviyo's platform unifies data from various sources, enabling hyper-personalized marketing strategies.

Extensive Support

Klaviyo boasts extensive support for their customers, which is always a great thing to have.

Getting Started with Klaviyo

Thanks to their comprehensive support content, getting started with Klaviyo in your e-commerce ecosystem is fairly easy. Klaviyo Academy is a great place to start if you’re interested in learning about Klaviyo. If you want to get started right away, check out their Help Center guides. To get even more out of Klaviyo, join their Community.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

Get integration

FAQ

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

More connectors

Keep building your stack

Recharge integration
Integration

Recharge

Connect Recharge to Yuma AI and subscription chores vanish. When a customer DMs to skip, swap or cancel, Yuma pulls their plan, offers an incentive, updates the discount and closes the ticket—all inside Recharge, no tabs, no macros. Auto‑Pilot agents manage billing changes, product swaps and renewals across Shopify or BigCommerce while a dashboard shows the savings. That’s true automation—speedier support, lower churn and steadier revenue for every subscriber.

View more→
Zendesk integration
Integration

Zendesk

Put Zendesk on autopilot. Yuma AI installs with one click, then taps live order, inventory and customer data to refund, reship, cancel or tag tickets before an agent reaches for the keyboard. Auto‑Pilot agents follow your own workflows, reply in your brand voice and hand off only the edge cases. A dashboard shows exactly what’s automated and where to go next, letting your team swap copy‑paste for conversations that actually need them. Multilingual and multi‑brand support comes baked in.

View more→
Subscribfy integration
Integration

Subscribfy

Membership queries can pile up: lost perks, billing hiccups, welcome‑offer confusion. With Subscribfy data wired into Yuma AI, those requests are handled the moment they land. The AI fetches the member record, tweaks discounts, extends trials or edits renewal dates, logs the change in Shopify and replies in your brand voice—no dashboard detours. Agents watch churn fall and lifetime value climb on a real‑time panel showing every minute the automation gives back.

View more→

Why e-commerce leaders love their Yuma experience

My Variations testimonial portrait

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Martin Thiebaut
Founder & CMO

Final step

Ready to automate your customer service?

Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

Book a Demo
30-day free trialNo engineering neededDeploy across channels