Yuma.ai Integrates with Re:amaze to Empower Merchants with Enhanced AI-Driven Customer Support

February 10, 2025 — San Francisco — Yuma, a leader in AI-powered customer support automation for e-commerce, today announced its newest integration with Re:amaze, a robust helpdesk platform trusted by merchants worldwide. This new integration brings Yuma’s AI-driven automation to Re:amaze’s unified inbox—covering email, chat, social, and SMS—so brands can enhance efficiency, reduce response times, and deliver consistently outstanding customer experiences.

Re:amaze helps merchants consolidate all customer conversations under one roof while offering key features like AI chatbots, CRM tools, and order management directly within the helpdesk. By layering Yuma’s proprietary AI on top of Re:amaze’s powerful suite, merchants can now resolve up to 60% of inquiries automatically. This not only cuts operational costs but also frees human agents to tackle complex issues that require a personal touch.

With performance-based pricing that charges only for fully automated resolutions, Yuma gives businesses an immediate, measurable ROI. Coupled with Re:amaze’s efficient helpdesk infrastructure, merchants now have a best-in-class solution that unifies every support channel while delivering the high-quality, AI-first service modern consumers expect.

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About Yuma AI

Yuma is a pioneering provider of AI-powered customer service automation for e-commerce. Seamlessly integrating with platforms like Zendesk, Gorgias, BigCommerce, and now Re:amaze, Yuma automates over half of customer inquiries for top merchants. By combining industry-leading accuracy with cutting-edge AI technology, Yuma helps businesses reduce response times, boost customer satisfaction, and focus on growth.

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