Sarah Chen
Order #10428 · ZIP 97214
Active · ships in 4 days
Try saying: “Can you skip my next shipment?”
Browser voice demo
Try a live AI voice agent: call Emily at Daybreak Coffee.
Emily runs on Yuma's voice AI — the same agent that answers the phone for real e-commerce brands, here supporting a fictional coffee subscription. Ask about a product, check an order, or change a plan, and hear how she handles it.
Allow microphone access when prompted. Emily currently speaks English. No phone number is needed.
Pick a customer before you call.
Emily asks for an order number first. For account changes, she will also verify the caller's name or ZIP. Everything below is safe, fictional demo data.
James Okafor
Order #10355 · ZIP 11215
Paused · resumes in about 6 weeks
Try saying: “Please resume my subscription.”
Priya Nair
Order #10512 · ZIP 60614
Delayed · expected in 2 days
Try saying: “Where is my latest shipment?”
Want to test a guardrail?
Ask Emily for a refund, a new credit card, or an unrelated trivia answer. She should decline and keep the conversation focused on Daybreak Coffee.
Picked a customer? Put Emily to the test.
Keep the order number and ZIP handy, then ask the suggested question in your own words.
The store in 30 seconds
Fresh coffee, simple subscriptions.
Daybreak roasts specialty coffee in Portland and ships free across the continental US. Every bag is 12 oz and arrives in 2 to 5 business days.
- Coffee
- Sunrise light roast, Daybreak House medium roast, Midnight dark roast, Decaf, and a rotating Single-Origin Series.
- Plans
- Monthly for $18, Duo for $32, or Office for $74. Subscribers can pause, skip, swap, or cancel anytime.
- Emily can help
- Check shipments, change roast or grind, adjust plan frequency, update an address, or cancel a subscription.
The voice AI behind this demo
Emily is a Yuma voice agent. Same knowledge base, same guardrails, and the same backend actions as the agent brands run on their real support line.
How Yuma's voice AI works
Answers 24/7, takes real backend actions mid-call, and hands off to a human when it should.
The same agent on email and chat
Voice is one channel. Yuma resolves tickets across every channel from one knowledge base.
Connect your own phone number
Launch a support line through Twilio and route real customer calls into Yuma.
Ready to hear Emily handle a real request?
Use one of the sample customers, ask a general coffee question, or test how Emily keeps the conversation within her support boundaries.
