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Yuma AI today announced the launch of Flows, a visual builder that enables e-commerce CX teams to define structured, step-based support automations integrated into fluid conversational experiences.
Yuma · Nov 4, 2025 · 3 min read
Yuma AI announces the launch of Sales AI today, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increase conversions.
Yuma · Sep 25, 2025 · 3 min read
Yuma AI is now officially integrated with Gladly
Yuma · Jul 14, 2025
Yuma.ai, a leader in AI-powered customer support automation for e-commerce, is excited to announce its newest integration with Front, the customer communication platform trusted by 9,000 brands.
Yuma · May 30, 2025 · 3 min read
Yuma, a leader in AI-powered customer support automation for e-commerce, today announced its newest integration with Re:amaze, a robust helpdesk platform trusted by merchants worldwide. This new integration brings Yuma’s AI-driven automation to Re:amaze’s unified inbox—covering email, chat, social, and SMS—so brands can enhance efficiency, reduce response times, and deliver consistently outstanding customer experiences.
Yuma · Feb 10, 2025
Yuma.ai, the leading AI-driven platform for e-commerce customer support automation, is thrilled to announce its newest integration with BigCommerce. By launching an app on the BigCommerce App Store, Yuma enables merchants on this leading SaaS platform to leverage the most advanced AI Agents to automate their customer support seamlessly. This strategic integration brings powerful automation tools directly to BigCommerce merchants, empowering them to transform support efficiency and customer satisfaction.
Yuma · Dec 13, 2024
With AI Chat, e-commerce merchants can now deploy advanced AI agents directly into their websites to handle customer inquiries without relying on legacy chat systems or complex flows. The result? A streamlined, efficient, and responsive customer experience that takes mere minutes to implement.
Yuma
Yuma, a leader in AI-driven customer support automation for e-commerce, announced the launch of Guidelines, a new feature designed to enhance the accuracy of Artificial Intelligence and Large Language Models (LLMs) in handling automated support tickets.
Yuma
Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.
Yuma
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
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