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ROI calculator

Yuma AI vs Siena AI: ROI Calculator

See the real cost of Siena's per-conversation pricing and what switching to Yuma saves you.

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Calculator

Calculate your savings

Enter your Siena setup and ticket volume. The result updates as you type.

Estimated monthly savings

$4,077

$48,924 a year

Cost per resolution: Siena vs Yuma

Siena$0.90
Yuma (median)$0.74
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Monthly cost breakdown

Siena$9,625 per month
  • Platform fee$750
  • AI resolutions (5,000 × $0.90)$4,500
  • Human-handled tickets (1,750 × $2.50)$4,375
Yuma AI$5,548 per month
  • AI resolutions (3,950 × $0.74)$2,923
  • Human-handled tickets (1,050 × $2.50)$2,625

700 fewer tickets need a human agent with Yuma.

Price per resolution depends on monthly volume. Yuma's figure is the median across customers. Yuma's side assumes 79% automation, based on named customer results. Human cost per ticket defaults to $2.50 (industry average $2.00 to $3.00).

Beyond price

What else changes when you switch from Siena

See the full comparison
MetricYuma AISSiena
Billing unitYuma AIFully resolved ticket, $0.74 medianSienaNo, per conversation, resolved or not5
Platform feeYuma AINoneSiena$750/mo platform fee plus $0.90 per ticket1
Automation rateYuma AIUp to 89% (EvryJewels)SienaUp to 80% (vendor claim)3
Time to go liveYuma AILive within a weekSiena6-week implementation blueprint6
Free trial on real ticketsYuma AI30-day free pilotSienaNot public
Ecommerce platformsYuma AIShopify, WooCommerce, MagentoSienaFulfil listed alongside Shopify2

Competitor details come from Siena's public materials as of October 2026. Sources are listed on the full comparison page.

Proof

Results on real tickets, not industry averages

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Final step

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