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ROI calculator

Yuma AI vs Zendesk AI: ROI Calculator

See the real cost of using Zendesk and what switching to Yuma saves you

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Calculator

Calculate your savings

Enter your Zendesk AI setup and ticket volume. The result updates as you type.

Estimated monthly savings

$943

$11,315 a year

Cost per resolution: Zendesk AI vs Yuma

Zendesk AI$1.50
Yuma (median)$0.74
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Monthly cost breakdown

Zendesk AI$2,328 per month
  • Suite seats (5 × $55)$275
  • AI resolutions (385 × $1.50)$578
  • Human-handled tickets (590 × $2.50)$1,475
Yuma AI$1,385 per month
  • Suite seats (5 × $55)$275
  • AI resolutions (790 × $0.74)$585
  • Human-handled tickets (210 × $2.50)$525

380 fewer tickets need a human agent with Yuma.

Price per resolution depends on monthly volume. Yuma's figure is the median across customers. Yuma's side assumes 79% automation, based on named customer results. Human cost per ticket defaults to $2.50 (industry average $2.00 to $3.00).

Beyond price

What else changes when you switch from Zendesk AI

See the full comparison
MetricYuma AIZendesk AI
Automation rateYuma AIUp to 89% (EvryJewels)Zendesk AIUp to 80%+ (vendor claim)1
Works with your helpdeskYuma AIZendesk, Gorgias, Kustomer and moreZendesk AIZendesk; other helpdesks via Forethought1
Pricing modelYuma AIFully resolved ticket, $0.74 medianZendesk AIPer-agent plans plus per-resolution fees1
Returns and exchangesYuma AIProcessed end to endZendesk AINot public
Safety GuardYuma AIChecks on every replyZendesk AINot public
Time to go liveYuma AILive within a weekZendesk AINot public
SOC 2 Type IIYuma AICertifiedZendesk AIYes, report on request under NDA6

Competitor details come from Zendesk AI's public materials as of October 2026. Sources are listed on the full comparison page.

Proof

Results on real tickets, not industry averages

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Final step

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