Browse Yuma AI articles written by Tom Greenhalgh.
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Learn the difference between generative AI tech vs website chatbots. As the world evolves fast in AI and Customer Support, understanding what does what is crucial.
Tom Greenhalgh · Feb 22, 2026 · 9 min read
Learn how AI and human agents make up customer support in 2026. Learn the differences and advantages of AI to stay ahead of anyone else!
Tom Greenhalgh · Feb 22, 2026 · 9 min read
Get the latest on AI-powered customer service, straight to your inbox.
Yuma AI helps eCommerce businesses tackle customer support challenges with clean data and AI accuracy.
Tom Greenhalgh · Jan 9, 2026 · 11 min read
Discover how to measure your e-commerce success with Yuma AI by analyzing key CX metrics like automation rate, response times, and customer satisfaction.
Tom Greenhalgh · Jan 9, 2026 · 8 min read
Are you considering adopting AI to automate your CX? Learn how to integrate AI smoothly and effectively. This blog post outlines the process of incorporating AI into your CX stack, drawing on Yuma's experience with over a hundred e-commerce brands.
Tom Greenhalgh · Jan 9, 2026 · 9 min read
Learn key strategies to maximize AI in customer support and see how partnering with Yuma AI can transform your CX.
Tom Greenhalgh · Jan 9, 2026 · 9 min read
A free audit of your real ticket history: your automation potential score, where workflows leak, and what AI should take first.
Learn what security means in AI powered Customer Support.
Tom Greenhalgh · Oct 20, 2025 · 9 min read
Discover the top 5 benefits of AI in customer support, enhancing 24/7 availability, time savings, and response efficiency.
Tom Greenhalgh · Jun 28, 2025 · 8 min read
Discover how accurate AI tools really are for Customer support. Learn key factors to consider when choosing the right AI solution for enhanced customer support.
Tom Greenhalgh · Jun 23, 2025 · 11 min read
Get the latest on AI-powered customer service, straight to your inbox.
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
Read articleJoin hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.
