Explora artículos de Yuma AI escritos por Guillaume Luccisano.
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El CSAT puede ser engañoso para evaluar la IA en soporte porque deja a los agentes humanos los casos más difíciles y sesga las puntuaciones. Un sistema pensado para IA puede medir mejor la contribución de la IA y de los humanos.
Guillaume Luccisano · 17 jun 2026 · 5 min de lectura
Las siete predicciones para 2035 son robots en casa, un tutor personal de IA para cada niño, menos desarrolladores, una única voz de IA por marca, un asistente personal para todos, plantillas más pequeñas y texto, audio y vídeo con IA al instante.
Guillaume Luccisano · 9 ene 2026 · 13 min de lectura
Recibe lo último sobre atención al cliente con IA directamente en tu bandeja de entrada.
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Leer artículo“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Leer artículo“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Leer artículo“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
Leer artículoÚnete a cientos de marcas ecommerce que usan Yuma AI para ofrecer atención al cliente más rápida y mejor a una fracción del coste.
