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How AI agents work in customer service: accuracy, security, measurement and where the field is heading.
Showing 9 of 9 articles
Conversational AI has moved past answering questions. A product-led guide to what it actually does for ecommerce support teams in 2026: the difference between chatbots, conversational AI, and AI agents that resolve tickets end-to-end, plus the evaluation criteria that separate tools that resolve from tools that just demo well.
Aug 10, 2026 · 9 min read
Learn the difference between generative AI tech vs website chatbots. As the world evolves fast in AI and Customer Support, understanding what does what is crucial.
Feb 22, 2026 · 9 min read
Learn how AI and human agents make up customer support in 2026. Learn the differences and advantages of AI to stay ahead of anyone else!
Feb 22, 2026 · 9 min read
A guide to quality control in AI automated customer service for ecommerce
Feb 20, 2026 · 11 min read
Automation rates, CSAT and response times from 100+ Shopify and Shopify Plus merchants. No gates, just the numbers.
Explore bold predictions on AI's impact over the next decade, from home robots to personalized AI tutors, and how we can prepare our children for a rapidly changing future.
Jan 9, 2026 · 13 min read
Learn what security means in AI powered Customer Support.
Oct 20, 2025 · 9 min read
Discover the top 5 benefits of AI in customer support, enhancing 24/7 availability, time savings, and response efficiency.
Jun 28, 2025 · 8 min read
Discover how accurate AI tools really are for Customer support. Learn key factors to consider when choosing the right AI solution for enhanced customer support.
Jun 23, 2025 · 11 min read
CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
May 23, 2025 · 5 min read
Yuma's platform provides ChatGPT-like AI systems that integrate with help desk softwareRead article (TechCrunch)
Yuma.ai … raised $5 million to expand its advanced AI agentsRead article (AI Insider)
Yuma AI's top merchants are automating 40 to 60 percent of customer support ticketsRead article (Observer)
People are mostly concerned about whether their problem is getting solvedRead article (Retail Dive)
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