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Product launches, integrations and company news from the Yuma AI team.
Showing 9 of 9 articles
Yuma 2.0 runs every customer conversation from one written Handbook: email, chat, SMS, WhatsApp, social DMs, outbound outreach and phone calls. You manage it in plain language, and every playbook is tested before it goes live.
Sep 28, 2026 · 5 min read
Yuma now answers your phone number. It finds the caller's order and makes the change in your backend systems while they're still on the line: address fixes, cancellations, refunds, subscription changes. Same agent as your email and chat.
Sep 22, 2026 · 4 min read
Yuma can now drive a real Chrome browser to finish a task on any website your team can reach: carrier portals, 3PL dashboards, internal back-office tools. No API, no integration work, no cooperation from the vendor.
Sep 2, 2026 · 5 min read
G2 has named Yuma AI a Fall 2026 High Performer in the AI Customer Support Agents category, based on satisfaction scores from verified user reviews.
Aug 31, 2026 · 2 min read
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A recap of our Shopify x Yuma "Commerce on Autopilot" evening in NYC: what 100 operators, 115,000 tickets, and a new benchmark taught us about automating most of your support without hurting CSAT.
Jul 14, 2026 · 7 min read
Ecommerce brands can combine Yuma data with Shopify, Google Sheets, CRMs, and any other connected tools in a single Claude conversation.
Apr 15, 2026 · 3 min read
Ecommerce brands can now build automations, investigate issues, and generate reports by talking to their AI platform in plain English.
Apr 8, 2026 · 3 min read
Yuma AI is now officially integrated with Gladly
Jul 14, 2025
Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.
May 27, 2025
Yuma's platform provides ChatGPT-like AI systems that integrate with help desk softwareRead article (TechCrunch)
Yuma.ai … raised $5 million to expand its advanced AI agentsRead article (AI Insider)
Yuma AI's top merchants are automating 40 to 60 percent of customer support ticketsRead article (Observer)
People are mostly concerned about whether their problem is getting solvedRead article (Retail Dive)
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