BOSTON, August 31, 2026. Yuma AI today announced that Yuma AI has been named a Fall 2026 High Performer for AI Customer Support Agents by G2, the world's largest and most trusted data source on B2B software.
This recognition is based on the responses of real users for each of the Satisfaction related questions featured in the G2 review form.
"Our customers are the ones running thousands of tickets a day through Yuma, so their feedback is the only scoreboard that matters to us. Being named a High Performer by verified users tells us the product is doing what we built it to do: actually resolve the ticket, not hand it back."
Guillaume Luccisano, Founder and CEO of Yuma AI
Yuma AI earned High Performer recognition by receiving positive reviews from verified users compared to similar products in the AI Customer Support Agents category. For inclusion, a product must have received 10 or more reviews.
Yuma AI holds an average rating of 4.8 out of 5 on G2. Source: G2.com, Inc. See the Yuma AI profile on G2.
Yuma AI's Fall 2026 G2 badges
Verified reviewers earned Yuma AI four Fall 2026 badges in the AI Customer Support Agents category:
- High Performer: high customer satisfaction scores in the AI Customer Support Agents category.
- Best Meets Requirements: top scores from users on how completely the product meets their stated requirements.
- Best Support: top scores from users on quality of support.
- Users Most Likely To Recommend: top Net Promoter Score from verified reviewers.
G2 badges are awarded on verified customer reviews and updated each quarter. Merchants evaluating options can read the full review set, including what reviewers say Yuma AI does less well, on the Yuma AI G2 profile, or see the outcomes behind those reviews in Yuma AI's ecommerce CX case studies.
About Yuma AI
Yuma AI is an AI customer service platform built for ecommerce brands. Its agents resolve support tickets end-to-end by connecting to helpdesks including Gorgias, Zendesk, Kustomer, Gladly and Salesforce Service Cloud, and taking real actions across Shopify and the rest of the merchant's stack, the way a human agent would. Yuma AI is backed by Y Combinator. Learn more at yuma.ai.
