Browse Yuma AI articles written by Urska Blagojevic.
Filtered by author
G2 put 10 AI customer service agents through the same 50 support tasks. Yuma AI ranked #1 for accuracy (97%) and policy compliance (95%), and #2 overall with 240 of 250 points.
Urska Blagojevic · Nov 10, 2026 · 4 min read
The 14 tools ranked on one rubric (pricing, free trial, Shopify actions, helpdesk fit) are Yuma AI for ecommerce, Intercom Fin, eesel AI, Freshdesk Freddy AI, Chatbase, Gorgias, Salesforce Agentforce, Ada and six more, with a shortlist by use case.
Urska Blagojevic · Oct 29, 2026 · 20 min read
Get the latest on AI-powered customer service, straight to your inbox.
Ecommerce brands can combine Yuma data with Shopify, Google Sheets, CRMs, and any other connected tools in a single Claude conversation.
Urska Blagojevic · Oct 14, 2026 · 3 min read
Ecommerce brands can now build automations, investigate issues, and generate reports by talking to their AI platform in plain English.
Urska Blagojevic · Oct 14, 2026 · 3 min read
Yuma can now drive a real Chrome browser to finish a task on any website your team can reach: carrier portals, 3PL dashboards, internal back-office tools. No API, no integration work, no cooperation from the vendor.
Urska Blagojevic · Oct 14, 2026 · 5 min read
A recap of our Shopify x Yuma "Commerce on Autopilot" evening in NYC: what 100 operators, 115,000 tickets, and a new benchmark taught us about automating most of your support without hurting CSAT.
Urska Blagojevic · Oct 14, 2026 · 7 min read
A free audit of your real ticket history: your automation potential score, where workflows leak, and what AI should take first.
Yuma 2.0 runs every customer conversation from one written Handbook: email, chat, SMS, WhatsApp, social DMs, outbound outreach and phone calls. You manage it in plain language, and every playbook is tested before it goes live.
Urska Blagojevic · Oct 14, 2026 · 5 min read
Yuma now answers your phone number. It finds the caller's order and makes the change in your backend systems while they're still on the line: address fixes, cancellations, refunds, subscription changes. Same agent as your email and chat.
Urska Blagojevic · Oct 14, 2026 · 4 min read
G2 has named Yuma AI a Fall 2026 High Performer in the AI Customer Support Agents category, based on satisfaction scores from verified user reviews.
Urska Blagojevic · Oct 14, 2026 · 2 min read
Shoppers get accurate answers about fit, compatibility, ingredients, and delivery even when your team is offline, so fewer leave before checkout. Conversation insights also reveal which product-page details could prevent the next unanswered question.
Urska Blagojevic · Oct 5, 2026 · 5 min read
Catch a few unusual tickets before a product or fulfillment issue turns into hundreds of refunds, chargebacks, and bad reviews. Cluster transcript evidence by SKU, order date, location, and carrier so operations can trace the cause and support can reach affected customers early.
Urska Blagojevic · Oct 5, 2026 · 5 min read
Automation rates, CSAT and response times from 100+ Shopify and Shopify Plus merchants. No gates, just the numbers.
Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.
Urska Blagojevic · Oct 5, 2026 · 5 min read
A step-by-step playbook for an AI subscription cancellation flow: find out why subscribers cancel, match each reason to one save offer like a skip, pause or swap, apply it in Recharge or Skio, and always honor a firm request to cancel.
Urska Blagojevic · Oct 5, 2026 · 9 min read
Avoid weeks of intent-by-intent setup and catch policy gaps before peak-season tickets hit. A reviewed support Handbook, tested against real tickets, keeps Shopify replies and backend actions aligned as policies change.
Urska Blagojevic · Oct 5, 2026 · 5 min read
Get the latest on AI-powered customer service, straight to your inbox.
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
Read articleJoin 140+ ecommerce brands using Yuma to deliver faster, better support at a fraction of the cost.
