Browse Yuma AI articles written by Urska Blagojevic.
Filtered by author
A practical 2026 guide to AI chatbot and AI agent tools for customer service, with honest limitations, pricing notes, ecommerce fit, and buying questions.
Urska Blagojevic · Jun 3, 2026 · 18 min read
A practical 2026 comparison of customer service automation software, focused on resolution depth, ecommerce fit, pricing models, implementation tradeoffs, and buying questions.
Urska Blagojevic · Jun 3, 2026 · 15 min read
A research-driven guide to the top AI customer service software platforms of 2026: definitions, a transparent rubric, concise vendor rundowns with Yuma #1 for ecommerce, a comparison table, buyer’s checklist, trends, FAQs, and a sober conclusion.
Urska Blagojevic · Jan 15, 2026 · 20 min read
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
Read articleGet the latest on AI-powered customer service, straight to your inbox.
Final step
Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.