COMPETITORS
YUMA AI VS GORGIAS AI

Gorgias is the best e-commerce Helpdesk. Not the best AI-Agent.

Top merchants use Yuma + Gorgias for industry leading automation rates.

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Why Yuma is better than Competitor

Yuma — the best Helpdesk and the best AI agentWe are not just the best Helpdesk — we are the best AI agent for e-commerce. Yuma combines advanced AI technology, convenience and powerful analytics to help your business grow.

If you need a solution that truly understands e-commerce needs and offers the best AI agent on the market, Yuma is your choice.

5-minute integration
Yuma is faster to set up than Gorgias. Just 5 minutes and you are ready to automate support.
Focus on e-commerce
Yuma is created specifically for online stores, taking into account their needs: from order processing to returns.
Convenience for sellers
Yuma offers an intuitive interface that is easy to master even for beginners.
Real time savings
Yuma automates up to 80% of routine requests, freeing up your team to solve complex problems.

Yuma — The Best Helpdesk and the Best AI Agent

Yuma — the best Helpdesk and the best AI agentWe are not just the best Helpdesk — we are the best AI agent for e-commerce. Yuma combines advanced AI technology, convenience and powerful analytics to help your business grow.

If you need a solution that truly understands e-commerce needs and offers the best AI agent on the market, Yuma is your choice.

AUTOMATION-RATE
Best Helpdesk and the best AI agent
ACCURACY
Best Helpdesk and the best AI agent
PRICING
Best Helpdesk and the best AI agent
SETUP
Best Helpdesk and the best AI agent
SECURITY
Best Helpdesk and the best AI agent
SCALABILITY
Best Helpdesk and the best AI agent
CHANNELS
Best Helpdesk and the best AI agent

Why Yuma is better than Competitor

Yuma — the best Helpdesk and the best AI agentWe are not just the best Helpdesk — we are the best AI agent for e-commerce. Yuma combines advanced AI technology, convenience and powerful analytics to help your business grow.

If you need a solution that truly understands e-commerce needs and offers the best AI agent on the market, Yuma is your choice.

Yuma — the best Helpdesk and the best AI agentWe are not just the best Helpdesk — we are the best AI agent for e-commerce. Yuma combines advanced AI technology, convenience and powerful analytics to help your business grow.

If you need a solution that truly understands e-commerce needs and offers the best AI agent on the market, Yuma is your choice.

Boost Your Customer Satisfaction & Revenue with Yuma AI

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Fully automate tickets resolutions, boost CSAT, and save money

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time

Martin T.
Co-Founder - CMO

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.

Sarah A.
Director of Customer Experience

Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!

Gabe W.
CX Manager

Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.

Romane M.
Care Ops

The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.

Marcu M.
Data reporting and AI implementor for customer service

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time

Martin T.
Co-Founder - CMO

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.

Sarah A.
Director of Customer Experience

Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!

Gabe W.
CX Manager

Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.

Romane M.
Care Ops

The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.

Marcu M.
Data reporting and AI implementor for customer service

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time

Martin T.
Co-Founder - CMO

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.

Sarah A.
Director of Customer Experience

Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!

Gabe W.
CX Manager

Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.

Romane M.
Care Ops

The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.

Marcu M.
Data reporting and AI implementor for customer service

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time

Martin T.
Co-Founder - CMO

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.

Sarah A.
Director of Customer Experience

Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!

Gabe W.
CX Manager

Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.

Romane M.
Care Ops

The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.

Marcu M.
Data reporting and AI implementor for customer service

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processedin Dec 2023 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automatedof all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 40% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 40% automation
They cut costs by 25% in 3 months

Why E-commerce Leaders
Love Their Yuma Experience

”Yuma's focus on AI for customer support automation is a game-changer. Unlike others, they specialize and excel in automating support with superior focus. This expertise has transformed our customer service, making Yuma AI not just a tool but a pivotal partner in elevating our customer interactions.”

Martin Thiebaut
CMO & Co-Founder at MyVariations

”Yuma's focus on AI for customer support automation is a game-changer. Unlike others, they specialize and excel in automating support with superior focus. This expertise has transformed our customer service, making Yuma AI not just a tool but a pivotal partner in elevating our customer interactions.”

Martin Thiebaut
CMO & Co-Founder at MyVariations