Get the most advanced AI Agents for unmatched Customer Service
Yuma delivers leading automation rates for E-commerce while improving support accuracy, consistency, and cost-efficiency.
Increase Agent Productivity
Automate the mundane,
empower your experts
Reduce
Operating Costs
By Autonomously replying to your customers and take automated actions
Improve Customer Satisfaction
Answer your customers quicker, 24/7
Scale Without Hiring
Scale up and Down at
the flick of a switch
49
%
improvements
in year 1
(Metrics sampled across our clients)
Created for Business Like Yours
Yuma supports you throughout your entire customer journey - from pre-sales to order inquiries, to customer advocacy.
Yuma is capable of handling customer order inquiries. Need to edit or cancel an order? Yuma can autonomously handle those requests as well.
Yuma seamlessly integrates with subscription services, autonomously addressing subscription queries and editing subscriptions.
Protect your reputation with Yuma by autonomously addressing feedback on review platforms and escalating critical reviews to managers.
Handle complex post-purchase technical inquiries with Yuma to boost satisfaction, efficiency, and repeat business.
Handle the continuous stream of social media interactions with Yuma's automated replies and negative comment alerts, maintaining your social presence.
Guide customers on returns/refund process and answer exchange queries with Yuma to streamline processes and boost customer loyalty.
Let Yuma handle WISMO and tracking inquiries, freeing agents for meaningful customer interactions, enhancing overall customer experience.
Leverage Yuma's pre-sales abilities and seal the deal by promptly addressing your customers' pre-sale inquiries during their buying journey.
Yuma auto-tags tickets by intent for smart sorting, deferring to human agents when a personalized human response is needed.
Yuma assists you in automatically cleaning your support inbox, saving your agents time by filtering out unnecessary noise that distracts and slows down your support team.
Join 100s of other DTC brands leveraging the power of yuma's Intelligent Automation
Intelligently Detect
Customer Needs
Pre-trained
ecommerce knowledge
Yuma's intent library, pre-trained on ecommerce business processes, swiftly and accurately identifies customer inquiries for precise, timely responses.
Reply with On-Brand
Automated Messages
Business logic
executed through AI
Yuma employs generative AI to gather the necessary knowledge for addressing your customers' queries, applies your brand tone injecting your brand personality, resulting in replies that feel human-made.
Automate Your Most Sophisticated Processes
Autonomous actions
and processes
Yuma’s Auto-Pilot mirrors agent actions, autonomously conversing with your customers and acting on customer requests, like editing orders and pausing subscriptions.
Empower Your Experts
Productivity Tools for Agents
Not all customer interactions should be automated. Yuma's helpdesk widget enables agents to provide clear, grammatically correct, and empathetic responses quickly, reducing Average Handling Times and First Reply Times.
Talk your customer language,
24/7 across all channels
Deliver round-the-clock, personalized support in any language
with our always-on, omnichannel automated solution.
Connect With Ease
Yuma is built for ecommerce!
We offer a seamless integration across your usual set of Shopify tools & plugins.
Sky Rocket Productivity, Increase Efficiency
and Maximize ROI with Yuma
Augustus Wiesel
CEO at MFI Medical
CX Manager
at Clove
Rowan
Ops manager at Evolve Skateboards
Hayley
Operations Director at The Koin Club
Martin
Founder & CMO at MyVariations
Medhi
Founder and CEO at Mool
Sabrina
Customer Experience Specialist at ASRV
You
CX Leader at your Brand
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