How long does it take to see results?

Clove reached 3x ROI, 70% automation, and 25% cost savings within three months. Most brands see first response time drop in the first weeks, because Yuma starts answering the highest-volume repetitive tickets before the longer tail of processes is configured.

Do these results depend on a particular helpdesk?

No. The merchants here run on Gorgias, Zendesk, and other supported helpdesks, with Shopify and other commerce platforms behind them. Yuma works alongside the helpdesk you already use rather than replacing it, so the automation rate reflects your ticket mix, not a migration.

Proof in performance: Case Studies that map the future of e-commerce

See how leading e-commerce merchants unlock growth, savings, and better CX with Yuma's AI Agents.

What the numbers look like

Automation rate, response time, and cost, measured on live stores

Every story below is a Yuma customer running in production, with the metrics their own team reports after go-live. Read them for the three numbers that decide whether AI support pays for itself: how much of the queue it resolves without a human, how fast customers hear back, and what happens to cost per ticket.

Automation rate
Between 40% and 89% of tickets resolved end to end without an agent. EvryJewels reached 89% across more than 150,000 tickets, Petlibro 79%, Clove and Javvy Coffee 70%.
Response time
Tediber went from 72 hours to under one hour. Javvy Coffee went from 24 hours to 12 minutes. MFI Medical cut first response time by 87%, MyVariations by 70%.
Cost per ticket
CABAIA cut support cost by 74% and EvryJewels by 63%. Clove reached 3x ROI with 25% cost savings in three months; UnBonMaillot reports 4x cost efficiency.

Filter by industry to find the merchants closest to your catalogue, ticket mix, and helpdesk.

Beauty & Personal Care Consumer Tech Fashion & Apparel Subscription Other

Other

How Tediber Achieved 64% AI Automation and Cut Customer Service Response Time from 72 Hours to Under 1 Hour with Yuma AI

Read how Tediber (France's first bed-in-a-box brand) achieved 64% AI automation and cut customer service response time from 72 hours to under 1 hour with Yuma AI

Other · 8 min read · Mar 6, 2026

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Fashion & Apparel

How UnBonMaillot automated 50% of CX and achieved 4x cost efficiency with Yuma AI

See how UnBonMaillot used Yuma AI to automate half of its support volume, reclaim agent time, and achieve 4x cost efficiency while scaling across Europe.

Fashion & Apparel · 3 min read · Jan 21, 2026

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Consumer Tech

How FINN, Europe’s leading car subscription platform, automated 45% of B2B CX tickets and cut resolution times by 90% with Yuma AI

FINN used Yuma AI to automate 45% of support tickets and cut average resolution times by 90%, freeing agents for high-value sales work and reinforcing the brand’s tech-first, revenue-driven culture.

Consumer Tech · 8 min read · Jul 29, 2025

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Subscription

How Javvy Coffee achieved 70% automation and slashed response time from 24 Hours to 12 Minutes, with Yuma AI

Learn how the global consumer subscription brand Javvy Coffee automated 70% of their CX and cut FRT by 99% with Yuma AI

Subscription · 11 min read · Feb 6, 2026

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Beauty & Personal Care

A Glossier Touch: Elevating Customer Experience with Yuma AI

Learn how a massive global brand like Glossier slashed 87% on overall response time and saved 16 hours in per ticket resolution, all with high accuracy across the board.

Beauty & Personal Care · 10 min read · Mar 17, 2026

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Fashion & Apparel

How Clove Achieved 3x ROI, 70% AI Automation, and 25% Cost Savings in Just 3 Months with Yuma AI

Explore how Clove revolutionized customer support with AI, achieving 70% automation, slashing response times to 3 minutes, and realizing a 3x ROI, through their successful partnership with Yuma AI.

Fashion & Apparel · 11 min read · May 30, 2025

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Fashion & Apparel

How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

Learn how EvryJewels scaled customer support with Yuma AI, slashing costs, automating 89% of tickets, and cutting response times by 87.5%.

Fashion & Apparel · 12 min read · Feb 6, 2026

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Consumer Tech

How Petlibro Achieved 79% Automation and Saves 20% Annually with Yuma AI

Petlibro leverages Yuma AI for 79% automation, reducing costs by 20% and speeding up resolutions by 30%. Enhanced support includes 24/7 coverage and seamless integration, empowering growth.

Consumer Tech · 13 min read · Jun 24, 2025

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Fashion & Apparel

How CABAIA Achieved 74% Cost Reduction with Yuma AI

CABAIA enhances customer experience with Yuma AI, achieving significant cost reductions and boosting response efficiency. This strategic implementation allows 24/7 customer interaction with seamless integration, empowering their business growth.

Fashion & Apparel · 9 min read · May 30, 2025

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Consumer Tech

MyVariations Slashes Response Time by 70% and Automates 62% of Customer Support Tickets with Yuma AI

"Thanks to the Yuma team, we have automated more than 62% of our total tickets in just a few months while keeping our Trust Pilot score of 4.8/5"

Consumer Tech · 5 min read · May 30, 2025

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Other

Omnie and Yuma AI: Reshaping E-Commerce Customer Service together

Omnie has automated 50% of customer support for several of its e-commerce clients after partnering with Yuma AI. They also succeeded in reducing the average FRT from 7 hours to 1 hour. Omnie is currently serving 12 clients with Yuma's AI (and growing).

Other · 6 min read · May 30, 2025

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Other

How MFI Medical Cut First Response Time by 87% and Automated 64% of Customer Inquiries with Yuma AI

Yuma has enabled MFI Medical to save $30,000 annually, drastically reduce response times (FRT), and boost their Google rating from 3.5 to 4.4, reflecting improved customer satisfaction and operational efficiency.

Other · 7 min read · May 30, 2025

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Other

The Koin Club Transforms Customer Support with Yuma AI: 40% Automation & SLA Boost to 57%

"The Koin Club Transforms Customer Support with Yuma AI: 40% Automation & SLA Boost by 50% all while reducing 83% of human effort for their customer support"

Other · 6 min read · May 30, 2025

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Why e-commerce leaders love their Yuma experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

FAQ

About these case studies

The brands on this page report between 40% and 89% of tickets resolved end to end without a human agent. Where a brand lands depends on ticket mix rather than size: repetitive post-purchase questions (order status, returns, address changes, subscription edits) automate furthest, while bespoke or high-touch requests stay with the team. Most merchants ramp over the first few months as more processes go live.

Final step

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Proof in performance: Case Studies that map the future of e-commerce

Automation rate, response time, and cost, measured on live stores

Automation rate

Response time

Cost per ticket

How Tediber Achieved 64% AI Automation and Cut Customer Service Response Time from 72 Hours to Under 1 Hour with Yuma AI

How UnBonMaillot automated 50% of CX and achieved 4x cost efficiency with Yuma AI

How FINN, Europe’s leading car subscription platform, automated 45% of B2B CX tickets and cut resolution times by 90% with Yuma AI

How Javvy Coffee achieved 70% automation and slashed response time from 24 Hours to 12 Minutes, with Yuma AI

A Glossier Touch: Elevating Customer Experience with Yuma AI

How Clove Achieved 3x ROI, 70% AI Automation, and 25% Cost Savings in Just 3 Months with Yuma AI

How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

How Petlibro Achieved 79% Automation and Saves 20% Annually with Yuma AI

How CABAIA Achieved 74% Cost Reduction with Yuma AI

MyVariations Slashes Response Time by 70% and Automates 62% of Customer Support Tickets with Yuma AI

Omnie and Yuma AI: Reshaping E-Commerce Customer Service together

How MFI Medical Cut First Response Time by 87% and Automated 64% of Customer Inquiries with Yuma AI

The Koin Club Transforms Customer Support with Yuma AI: 40% Automation & SLA Boost to 57%

Why e-commerce leaders love their Yuma experience

About these case studies

Ready to automate your customer service?