Browse Yuma AI articles tagged #AI Agents.
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Yuma 2.0 runs every customer conversation from one written Handbook: email, chat, SMS, WhatsApp, social DMs, outbound outreach and phone calls. You manage it in plain language, and every playbook is tested before it goes live.
Urska Blagojevic · Sep 28, 2026 · 5 min read
A guide to the best AI customer service companies for 2026, organized by company type (ecommerce specialists, enterprise AI agents, helpdesk-native, and SaaS/product-led) so you can match a vendor to your operation before comparing features. Covers nine companies worth evaluating, what each is best for, and how their pricing models differ.
Maree Wallis · Sep 27, 2026 · 11 min read
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Yuma now answers your phone number. It finds the caller's order and makes the change in your backend systems while they're still on the line: address fixes, cancellations, refunds, subscription changes. Same agent as your email and chat.
Urska Blagojevic · Sep 22, 2026 · 4 min read
Yuma can now drive a real Chrome browser to finish a task on any website your team can reach: carrier portals, 3PL dashboards, internal back-office tools. No API, no integration work, no cooperation from the vendor.
Urska Blagojevic · Sep 2, 2026 · 5 min read
G2 has named Yuma AI a Fall 2026 High Performer in the AI Customer Support Agents category, based on satisfaction scores from verified user reviews.
Urska Blagojevic · Aug 31, 2026 · 2 min read
A comparison of eight AI customer service platforms scored for ecommerce teams, organized around one distinction the rest of the category ignores: whether the AI takes actions and closes tickets, or only drafts replies a human still has to send. Covers what each tool does, where it fits, what it costs, and where it falls short.
Maree Wallis · Aug 21, 2026 · 15 min read
A free audit of your real ticket history: your automation potential score, where workflows leak, and what AI should take first.
Ecommerce brands can combine Yuma data with Shopify, Google Sheets, CRMs, and any other connected tools in a single Claude conversation.
Urska Blagojevic · Apr 15, 2026 · 3 min read
Ecommerce brands can now build automations, investigate issues, and generate reports by talking to their AI platform in plain English.
Urska Blagojevic · Apr 8, 2026 · 3 min read
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“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
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