Insights & news
Insights, guides, and news from the Yuma AI team
Yuma now answers your phone number. It finds the caller's order and makes the change in your backend systems while they're still on the line: address fixes, cancellations, refunds, subscription changes. Same agent as your email and chat.
Yuma · Sep 22, 2026 · 4 min read
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Yuma · Sep 2, 2026 · 5 min read
Yuma · Aug 31, 2026 · 2 min read
Urska Blagojevic · Jul 14, 2026 · 7 min read
Yuma · Apr 15, 2026 · 3 min read
Yuma · Apr 8, 2026 · 3 min read
Complete guide to avoiding implementation mistakes when adding AI to your customer service stack
Rafid Imran · Feb 20, 2026 · 12 min read
Complete guide to the best 6 alternatives to Siena AI to automate ecommerce customer service
Rafid Imran · Feb 20, 2026 · 16 min read
Get the latest on AI-powered customer service, straight to your inbox.
Complete guide to the best AI tools to automate CX for Gorgias helpdesk
Rafid Imran · Feb 6, 2026 · 18 min read
A complete guide to building an AI agent that takes care of “Shade Matching” questions end-to-end and matches each buyer to the best shade. Build it today and tackle tickets spike and boost conversion during peak gifting season.
Rafid Imran · Jan 23, 2026 · 15 min read
A practical step-by-step guide to automating WISMO tickets with AI
Rafid Imran · Jan 15, 2026 · 11 min read
A research-driven guide to the top AI customer service software platforms of 2026: definitions, a transparent rubric, concise vendor rundowns with Yuma #1 for ecommerce, a comparison table, buyer’s checklist, trends, FAQs, and a sober conclusion.
Urska Blagojevic · Jan 15, 2026 · 20 min read
Explore bold predictions on AI's impact over the next decade, from home robots to personalized AI tutors, and how we can prepare our children for a rapidly changing future.
Guillaume Luccisano · Jan 9, 2026 · 13 min read
Yuma AI helps eCommerce businesses tackle customer support challenges with clean data and AI accuracy.
Tom Greenhalgh · Jan 9, 2026 · 11 min read
Discover how to measure your e-commerce success with Yuma AI by analyzing key CX metrics like automation rate, response times, and customer satisfaction.
Tom Greenhalgh · Jan 9, 2026 · 8 min read
Are you considering adopting AI to automate your CX? Learn how to integrate AI smoothly and effectively. This blog post outlines the process of incorporating AI into your CX stack, drawing on Yuma's experience with over a hundred e-commerce brands.
Tom Greenhalgh · Jan 9, 2026 · 9 min read
Learn key strategies to maximize AI in customer support and see how partnering with Yuma AI can transform your CX.
Tom Greenhalgh · Jan 9, 2026 · 9 min read
Learn what security means in AI powered Customer Support.
Tom Greenhalgh · Oct 20, 2025 · 9 min read
A research-backed, practical guide to using website product Q&A and strong product-page UX to help reduce shopper uncertainty, with templates, and checklists.
Rafid Imran · Sep 25, 2025 · 16 min read
Yuma AI is now officially integrated with Gladly
Yuma · Jul 14, 2025
Discover the top 5 benefits of AI in customer support, enhancing 24/7 availability, time savings, and response efficiency.
Tom Greenhalgh · Jun 28, 2025 · 8 min read
E-commerce businesses need robust returns solutions. In light of Elyn’s closure, here’s a look at how Elyn stood out—and four legitimate alternatives to consider.
Rafid Imran · Jun 23, 2025 · 7 min read
Discover how accurate AI tools really are for Customer support. Learn key factors to consider when choosing the right AI solution for enhanced customer support.
Tom Greenhalgh · Jun 23, 2025 · 11 min read
Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.
Yuma · May 27, 2025
Read on to learn how businesses accrue technical debt in customer service and ways to minimize technical debt using AI in customer service.
Arjun Ruparelia · May 27, 2025 · 11 min read
Scaling ecommerce customer service can be hard. In this guide, we explain how to choose an AI tool for ecommerce customer service.
Arjun Ruparelia · May 27, 2025 · 8 min read
CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
Guillaume Luccisano · May 23, 2025 · 5 min read
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
Read articleJoin hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.
