Insights, guides, and news from the Yuma AI team
A practical 2026 guide to AI chatbot and AI agent tools for customer service, with honest limitations, pricing notes, ecommerce fit, and buying questions.
Yuma · Apr 15, 2026 · 3 min read
Yuma · Apr 8, 2026 · 3 min read
Yuma · Jul 14, 2025
E-commerce businesses need robust returns solutions. In light of Elyn’s closure, here’s a look at how Elyn stood out—and four legitimate alternatives to consider.
Rafid Imran · Jun 23, 2025 · 7 min read
Discover how accurate AI tools really are for Customer support. Learn key factors to consider when choosing the right AI solution for enhanced customer support.
Tom Greenhalgh · Jun 23, 2025 · 11 min read
Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.
Yuma · May 27, 2025
Read on to learn how businesses accrue technical debt in customer service and ways to minimize technical debt using AI in customer service.
Arjun Ruparelia · May 27, 2025 · 11 min read
Scaling ecommerce customer service can be hard. In this guide, we explain how to choose an AI tool for ecommerce customer service.
Arjun Ruparelia · May 27, 2025 · 8 min read
CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
Guillaume Luccisano · May 23, 2025 · 5 min read
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents.”
Read article“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
Read article“Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.”
“AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.”
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