AI in CX
7 Bold AI Predictions for 2035
Explore bold predictions on AI's impact over the next decade, from home robots to personalized AI tutors, and how we can prepare our children for a rapidly changing future.
Jan 9, 2026 · 13 min read
Blog · News · Guides
The Yuma AI Blog
Product launches, buyer's guides and playbooks for ecommerce support teams automating with AI.
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News & launchesYuma AI Raises $5 Million to Transform E-commerce Customer Support with Advanced AI Agents
Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma's mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.
May 27, 2025
AI in CXWhy CSAT Fails in Evaluating AI Customer Support Performance
CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
May 23, 2025 · 5 min read
Yuma in the press
Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software
Read article (TechCrunch)
Yuma.ai … raised $5 million to expand its advanced AI agents
Read article (AI Insider)
Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets
Read article (Observer)
People are mostly concerned about whether their problem is getting solved
Read article (Retail Dive)
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