Playbooks
AI in Customer Service: How to Minimize Technical Debt
Read on to learn how businesses accrue technical debt in customer service and ways to minimize technical debt using AI in customer service.
May 27, 2025 · 11 min read
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The Yuma AI Blog
Product launches, buyer's guides and playbooks for ecommerce support teams automating with AI.
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Showing 3 of 51 articles
Buyer's guidesHow to choose an AI tool for ecommerce customer service
Scaling ecommerce customer service can be hard. In this guide, we explain how to choose an AI tool for ecommerce customer service.
May 27, 2025 · 8 min read
AI in CXWhy CSAT Fails in Evaluating AI Customer Support Performance
CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
May 23, 2025 · 5 min read
Yuma in the press
Yuma's platform provides ChatGPT-like AI systems that integrate with help desk software
Read article (TechCrunch)
Yuma.ai … raised $5 million to expand its advanced AI agents
Read article (AI Insider)
Yuma AI's top merchants are automating 40 to 60 percent of customer support tickets
Read article (Observer)
People are mostly concerned about whether their problem is getting solved
Read article (Retail Dive)
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