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Product launches, buyer's guides and playbooks for ecommerce support teams automating with AI.
Showing 12 of 51 articles
The seven best Sierra AI competitors and alternatives in 2027, organized by what actually drives the search: cost, vertical fit, and pricing predictability.
Oct 14, 2026 · 10 min read
Yuma 2.0 runs every customer conversation from one written Handbook: email, chat, SMS, WhatsApp, social DMs, outbound outreach and phone calls. You manage it in plain language, and every playbook is tested before it goes live.
Oct 14, 2026 · 5 min read
Yuma now answers your phone number. It finds the caller's order and makes the change in your backend systems while they're still on the line: address fixes, cancellations, refunds, subscription changes. Same agent as your email and chat.
Oct 14, 2026 · 4 min read
G2 has named Yuma AI a Fall 2026 High Performer in the AI Customer Support Agents category, based on satisfaction scores from verified user reviews.
Oct 14, 2026 · 2 min read
A free audit of your real ticket history: your automation potential score, where workflows leak, and what AI should take first.
Shoppers get accurate answers about fit, compatibility, ingredients, and delivery even when your team is offline, so fewer leave before checkout. Conversation insights also reveal which product-page details could prevent the next unanswered question.
Oct 5, 2026 · 5 min read
Catch a few unusual tickets before a product or fulfillment issue turns into hundreds of refunds, chargebacks, and bad reviews. Cluster transcript evidence by SKU, order date, location, and carrier so operations can trace the cause and support can reach affected customers early.
Oct 5, 2026 · 5 min read
Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.
Oct 5, 2026 · 5 min read
A step-by-step playbook for an AI subscription cancellation flow: find out why subscribers cancel, match each reason to one save offer like a skip, pause or swap, apply it in Recharge or Skio, and always honor a firm request to cancel.
Oct 5, 2026 · 9 min read
Automation rates, CSAT and response times from 100+ Shopify and Shopify Plus merchants. No gates, just the numbers.
Avoid weeks of intent-by-intent setup and catch policy gaps before peak-season tickets hit. A reviewed support Handbook, tested against real tickets, keeps Shopify replies and backend actions aligned as policies change.
Oct 5, 2026 · 5 min read
Yuma AI is now officially integrated with Gladly
Jun 23, 2026
A research-backed, practical guide to using website product Q&A and strong product-page UX to help reduce shopper uncertainty, with templates, and checklists.
Apr 7, 2026 · 16 min read
A complete guide to building an AI agent that takes care of “Shade Matching” questions end-to-end and matches each buyer to the best shade. Build it today and tackle tickets spike and boost conversion during peak gifting season.
Jan 23, 2026 · 15 min read
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Yuma's platform provides ChatGPT-like AI systems that integrate with help desk softwareRead article (TechCrunch)
Yuma.ai … raised $5 million to expand its advanced AI agentsRead article (AI Insider)
Yuma AI's top merchants are automating 40 to 60 percent of customer support ticketsRead article (Observer)
People are mostly concerned about whether their problem is getting solvedRead article (Retail Dive)
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